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  1. #1
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    Hidden Merged Dupes under 2 account I control - what to do?

    Getting to the end of cleaning up a massive mess one client created by creating local landmarks in Gpaces (they're a property developer) using the same phone number.

    I now have 11 dupes of the same listing under one account and 1 under another account. Google has merged them all as the stats are showing the same across both accounts.

    We're definitely copping a ranking penalty of some sort by having dual account owners.

    Wondering what to do to remove the dual ownership, I'm guessing if I hit the delete button in the account with the single listing then it could delete all?

  2. #2
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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Brenden, does not matter if they are in different accounts or one. You can only have 1 listing claimed per location. It's a violation to have more than one AND it causes all kinds of other problems in addition to ranking problems.

    Don't select delete from maps, just delete from account on all but one.

    Be aware that if NAP is different on any of them, which you release them they could break out of the merge and show up on maps as live dupes. If so just report a problem to try to get Google to take care of them.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Interesting, just hit the delete button on the dupe account with the 1 listing and it removed it immediately, it gave me the option "remove this listing from my places account"

    Tried the delete option on the dupes on the other account and it only gave me the same option, no "delete this listing permanently" option so will sit on it for a few days and see what happens.

    Guessing if google does the auto upgrade this may solve this dupe problem on this account anyway

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Actually I think having dupes in the account could likely stall the account from being upgraded. I think most of the accounts that have not been upgraded by now have not been due to having problems or complications like dual claimed listings.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Ok some movement forward here today.

    Removed the listing from the account that had the single listing

    The other account has now been upgraded to the new Places dash and all listings are marked as unverified and have the red "this is marked as a dupe" message.

    Next step is to speak to support to get the mess cleaned up.

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Update: spoke to Google support and they advised to remove the dupe listings which we've done. That left one listing which was still showing up the red "this is a dupe" message and was unverified in the backend

    They had me open the local page, click "manage this business" page which then opened up the Places edit window for the listing and it magically started showing as verified and the dupe message disappeared.

    Last step is to report a handful of broken old listings in mapmaker and I think we'll be sorted

  7. #7
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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Whew! Good job Brendan, almost there.

    And some, that don't know any better, say Google Local is easy.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Still ongoing with this one....really hit and miss with Google support. There is a dupe with a different name but same address and phone number.

    Last time I spoke with Google they said they deleted it and couldn't see it any more in their system but its still showing up for me. Now the listing is starting to show in blended search results from time to time.

    Spoke to them yesterday again and they said mark the listing as closed - I don't like this as its triggering in the SERPs and is HQ. Going to attempt phone verification today (phone verify is allowed) and then once verified jump in and delete the page itself, seems like a more intelligent way to deal with it.

    Also found huge NAP issues with this client. Their genius corporate grade web dev shop has all sorts of random ways of using the company name, eg XYZ, XYZ Pty Ltd and then in the footer they screwed up and it was showing C2014 XYZ....off to go bang my head on the desk for a while

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Gah...so we claimed the dupe with the wrong name and deleted the page, yay!

    But in the process found another dupe of the dupe with a different plus page ID....turns out the customer decided to do a bit of their own SEO work, seriously WTF!

    Running through the same process again with the dupe of the dupe so we'll see where we're at after that

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    Re: Hidden Merged Dupes under 2 account I control - what to do?

    Clients! Gotta love em!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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