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  1. #1
    Member Since
    Feb 2013
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    Houston, TX
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    Did you know that Google Local Phone Support can fix Map Maker errors?!

    I didn't but after receiving the email that my edits were denied "Why not?!".

    Yesterday afternoon I noticed the map embedded on a clients site was displaying the wrong website. Despite having the correct URL in the dashboard it was all of a sudden pulling the franchise site. So I checked Map Maker and found out that the website section had in fact been edited. (I take screen shots of everything so I knew exactly when I updated Map Maker with the correct URL)

    I submitted the edit yesterday and received the email, this morning, that my edits had been denied. Gave Google Local Support a call and after assuring them that it was not an edit we made and that I had screen shots of the listing in the 7-pack and in Map Maker prior to this issue the Google Rep, Lawrence, restored the correct info on Map Maker. A couple of hours later and everything was back to normal! Whew!

    I honestly didn't think Google's Local Phone support could handle an issue that was coming form Map Maker but it was a nice surprise.

    Just thought I would share in case someone runs into a similar situation in the future.
    Amber Robinson on G+
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  3. #2
    Member Since
    Feb 2014
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    Re: Did you know that Google Local Phone Support can fix Map Maker errors?!

    very interesting indeed!
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  4. #3
    Member Since
    Feb 2013
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    London, Ontario Canada
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    Re: Did you know that Google Local Phone Support can fix Map Maker errors?!

    They do lots!! They manually verified some listings for me, pushed over some primary categories that weren't flowing to Maps properly. Very helpful


    Sent from my iPhone using Tapatalk
    Chris McCreery - Local SEO & Technology Strategist
    Circle on Google+ | Follow on Twitter
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