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  1. #1
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    Yelp- business name locked?

    I'm in the Yelp business owners' dashboard and noticed that the business name has been changed. I'm not able to edit the name and there's a small lock icon above the field.

    Has anyone else encountered this before? How did you resolve it?
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    Chris Ratchford
    Prodentite
    Dental SEO & Websites

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  3. #2
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    Re: Yelp- business name locked?

    We encounter this all the time. It mostly happens when an authoritative source has submitted or claimed the listing.

    We don't really deal with Yelp, but to solve this issue I would e-mail feedback@yelp.com and cc your client on the email and tell them that this listing has wrong information and it should be changed to (insert what it should be changed to). Tell them you are unable to change it yourself since the listing is locked and that you've cc'd the client.

    There are other solutions, but this is about as far as we usually go with it.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  4. #3
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    Re: Yelp- business name locked?

    Thanks Colan!
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

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    Re: Yelp- business name locked?

    Hi Chris, have you made any progress with this?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  6. #5
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    Re: Yelp- business name locked?

    Hi Colan,

    Before I posted, I did go to the contact us section in the Yelp Biz section.

    I will email them later today and let you know what comes of this.

    Thanks!!!
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  7. #6
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    Re: Yelp- business name locked?

    I have the same issue on quite a few of my managed Yelp listings.. only way around it is to contact your Yelp account manager directly.. they told me "Directory information is often locked so that user aren't able to go in and edit business listing information." doesnt make sense when these are paid listings i manage.. but thats how yelp is

  8. #7
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    Re: Yelp- business name locked?

    @Colan-

    Took less than an hour for a response!

    The Yelp rep fixed it.

    Thanks!!!!!!
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  9. #8
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    Re: Yelp- business name locked?

    Awesome!!
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  10. #9
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    Re: Yelp- business name locked?

    It sounds like you guys have got this particular Yelp issue ironed out, but one thing I’ve noticed is that after a certain period of time – usually at least a couple months – Yelp *seems* to unlock the business name. Maybe it’s just me? But I seem to have noticed this on several occasions – almost as if there’s a “freeze” period.

    This probably isn’t germane to a claimed listing, but I’ve had a few clients who never get around to doing the phone-verification that’s necessary for claiming a listing, which means sometimes the dilemma becomes “Gee, how can we change a locked business name on a listing that isn’t claimed?” Anyway, I think part of Yelp’s anti-spam efforts involve preventing *frequent* changes to the business name, so in some cases I’d say that as a last resort simply waiting might help, whether or not the listing has been claimed.

  11. #10
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    Re: Yelp- business name locked?

    Yelp is SO frustrating!

    I have a client that I've trained to get yelp reviews from happy clients. They got 7 legit ones in one week and yelp isn't showing any of them. The staff is losing motivation as they are seeing no results for their efforts.

    Anyone else experience this?

    Thanks in advance,
    Mike

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