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    Google+ Business Page Merged w/ Map Listing...How?

    Recently made updates to a clients Google Places page (old dashboard). The changes were approved by Google and the listing is in active status. However when I go to check online see the listing, there is an unverified Google+ business page that has merged with it, so consequently there is missing information and images which is impairing the optimization of the listing. The client says no one has gone out and created this page, so we are stumped as to how to either get rid of it or claim so we can update/optimize.

    Has anyone ever run into this before?

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  3. #2
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    Re: Google+ Business Page Merged w/ Map Listing...How?

    Quote Originally Posted by ccoke View Post
    However when I go to check online see the listing, there is an unverified Google+ business page that has merged with it, so consequently there is missing information and images which is impairing the optimization of the listing. The client says no one has gone out and created this page, so we are stumped as to how to either get rid of it or claim so we can update/optimize.
    Were you aware Google is now auto-upgrading everyone to a Google+ Business page?

    I announced a few months ago, we've discussed in numerous threads and the upgrades have been escalating. Soon everyone will have the same type of page - essentially a merged Google Place page and a G+ Business page with all the features.

    There are lots of problems and various states this listing could be in.

    Please post link so we can take a look and FYI moving this to help and support where post for help with an indiv listing should go.

    Also try to explain what's wrong or missing with this listing.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Google+ Business Page Merged w/ Map Listing...How?

    Hi Linda,

    Yes I know that google is automatically updating accounts, but we have not seen any indication of this yet in our account(s).

    So the account this listing is under still has the old dashboard (Google Places) which is 100% optimized and is an Active status. However when I search for the business online, the business shows up in the Local Carousel, but no image shows with the listing just a pin marker. When I click on the listing in the carousel to refresh the results, the listing in the Organic results has a Google+ link associated with it. When I click on that link i get taken to a Google+ business page that is empty of any information except for business name, phone number and web address. There are no photos or descriptions or anything that is in the Places Dashboard. So obviously a Google+ business page has been created somehow, but we cant figure out why or how to gain access to it.

    Screenshot of SERPs
    Name:  screenshot.jpg
Views: 141
Size:  38.0 KB


    Link to Google+ page displayed in serps: https://plus.google.com/103054040747...21/about?hl=en

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    Re: Google+ Business Page Merged w/ Map Listing...How?

    I had a few situations like this. Check your G+ Dashboard/ listing to see if it has been marked as a duplicate. If so, Check your places dashboard for the new listing. I ended up having to delete the G+ Duplicate and then re-create the G+ page in places. All reviews, data etc... migrated over.

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    Re: Google+ Business Page Merged w/ Map Listing...How?

    Thats the problem. There is no access to the Google+ dashboard. We dont know how that Google+ page got created.

    I actually went ahead and called Google PLaces Support and after walking them through what I was seeing and having them recreate it on their end so they could see as well, they were stumped also as to what has happened. Both the support person on the call and supervisor had not seen this before. They think it is some hang up/ glitch on the data side that has prevented the data form pushing through.

    I am leaning towards deleting the listing from the current Places Dashboard account and setting up a new account and just starting fresh vs waiting to see if/when this glitch clears up.

    Thoughts?

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    Re: Google+ Business Page Merged w/ Map Listing...How?

    NOTE: This is why you guys need to post links so we can see what you are talking about.

    The problem is not at all what you described so I would have been barking up the wrong tree trying to explain the wrong problem.

    And Dusty's well meaning advice was wrong too because we were both responding to what you said here:

    You said: "there is an unverified Google+ business page that has merged with it"

    That's NOT a G+ business page at all. That's just a plain old Duplicate Place page.

    Here is the problem:
    http://goo.gl/maps/9JPDR

    1st off the name should not be in all caps. 2nd it looks like the original was marked CLOSED therefore it will not show up in search.

    Therefore only the bare empty dupe PLACE page shows up.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Google+ Business Page Merged w/ Map Listing...How?

    Sorry was writing the post above and didn't see this one.

    Quote Originally Posted by ccoke View Post
    Thats the problem. There is no access to the Google+ dashboard. We dont know how that Google+ page got created.

    I actually went ahead and called Google PLaces Support and after walking them through what I was seeing and having them recreate it on their end so they could see as well, they were stumped also as to what has happened. Both the support person on the call and supervisor had not seen this before. They think it is some hang up/ glitch on the data side that has prevented the data form pushing through.

    I am leaning towards deleting the listing from the current Places Dashboard account and setting up a new account and just starting fresh vs waiting to see if/when this glitch clears up. Thoughts?
    Again that is not a G+ page.

    That is a plain old scraped dupe on maps. (A Place page.)

    G+ pages don't show in maps and there is no follow button so it's a Place page.

    What I don't know is what's inside your dash.

    What is the name & address in the dash? That live listing looks like it may be closed because it moved or name changed???

    When you click from Places dash to view live listing, please tell me where it goes and give me the link.


    (DON'T DELETE AND START OVER - That's not the solution.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: Google+ Business Page Merged w/ Map Listing...How?

    The name in the dash is Embassy Suites Anaheim-Orange. When i click on "see your listing on Google" this is the page I am taken to: https://plus.google.com/103054040747...gl=US&hl=en-US

    As you see this page is completely bare despite descriptions and imagery being present in the dash.

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    Re: Google+ Business Page Merged w/ Map Listing...How?

    OK when you posted the link you said that was the live listing that ranked so seemed like it was maybe just an unclaimed dupe. Glad I asked you to click from dash so we could see that live listing is the one connected to your dash. It's still a Place page, not a G+ page but is odd on several levels.

    I'd continue working with support to see if they can fix.

    OR if they can't resolve it post to the G forum and let me know the link and I can escalate to management.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: Google+ Business Page Merged w/ Map Listing...How?

    Sorry Ccoke....Should have read your post in more detail.... Linda, Is that empty place page also called a "Shell Page" Google support has tossed out this word a few times.

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