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  1. #1
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    Trouble Responding to Reviews

    Hi All,
    I manage a Google Local profile for an account of mine.
    Recently, they received a bad review. I crafted a response and tried to post it, but was unable to discover where to place the response.
    Is anyone else having the same issue? This is incredibly frustrating!
    Thanks in advance for those who reply.
    -Ray

  2. #2
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    Re: Trouble Responding to Reviews

    Is that listing still in the old dashboard?

    Usually in old dash if respond to reviews is missing it indicates a hidden merged dupe.

    What dash are you in and where have you tried looking? If new dash I think you can respond from within the Reviews dashboard.
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    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  3. #3
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    Re: Trouble Responding to Reviews

    There is a bug I just reported to Google.

    Respond to review is missing, but also most reviews are MIA.

    Just reported a couple problems in the G forum where folks had 13 - 30 reviews but only 6 were showing. Those people were reporting that respond to reviews is also missing Ray.

    Started thinking maybe it was just a fluke on those few in the forum, but just checked a bunch of random listings and all appear to only show the 1st page of reviews then it's cut off.

    So maybe just pagination is missing? Here's a random listing I just pulled.

    300 reviews - only 6 show: https://plus.google.com/110539998880...ut?gl=us&hl=en

    So Google is aware, but I don't have an ETA or anything yet.
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    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  4. #4
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    Re: Trouble Responding to Reviews

    Interesting.

    Another odd thing I noticed lately was a client's listing had double-reviews. So there'd be 2 reviews (with the same text) from John Doe, 2 from Jane Doe, 2 from Mr. Rogers, etc. The issue came and went about a week ago. Haven't seen it since.

  5. #5
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    Re: Trouble Responding to Reviews

    Thanks for the update Linda!
    Would you suggest that I contact Google re: the inability to respond to reviews; negative ones in this case?

  6. #6
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    Re: Trouble Responding to Reviews

    It would not hurt. Could still be an issue of hidden merged dupe in your case.

    BUT if it's related to the problem of reviews not showing, which I think it might be, then a tech could not help - it would take engineers and they've already been alerted. But again does not hurt to call and have support reps push for resolution as well.
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    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  7. #7
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    Re: Trouble Responding to Reviews

    This problem is still going strong. FYI it's a worldwide issue affecting all listings from what I can see.

    I believe it's just a pagination bug. In other words your reviews are there, it's just that it's only showing the reviews from page 1 and then pagination is broken so it's not going to page 2, 3, 4.

    The problem is happening worldwide, so it's def not a problem with your reviews or your listing. Just a temporary bug, so you can relax and breathe easy this weekend.
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  8. #8
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    Re: Trouble Responding to Reviews

    If you were not able to respond to reviews from day one, it very well can be a hidden merged dupe listing as Linda is pointing out. Calling to speak to a Google Places rep will help fix this and timely. Did this today and the rep was extremely helpful.

    If you were able to respond to reviews and now cannot, it's likely related to the more recent issue that is taking place with missing reviews.

  9. #9
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    Re: Trouble Responding to Reviews

    I too cannot find any place on my Google+ business page dashboard to respond to a bad review. And, on my "Your Pages" tab I have 2 business listings that are dupes. I have had dupe problems going back to the old Places (perhaps Linda remembers my harangues from several years ago). I never could solve the dupes on the old Places, so I am scared to try with Google+. Is there a way to deal with these dupes?

  10. #10
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    Re: Trouble Responding to Reviews

    Stan is this a new issue with not being able to respond to reviews?
    If so I think it's related to this bug which has yet to be solved.

    Re the G+ dupe pages. In any of your Google Places dashboards do you have any extra listings that are suspended (by you) or unverified/waiting for PIN? If so those will create extra G+ page and you just need to delete them from the Places dash.
    Is Our Content HELPFUL? Please pay the community back by sharing!

    LocalSearchForumLinda Buquet .:. Google Local Specialist

    Consulting, Troubleshooting & White Label Services for SEOs & Agencies

    Don't Miss Important News & Tips! SUBSCRIBE to Daily Email Digest Here

    Are you a PRO? Join the "Local Search Pros" G+ Community!

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

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