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  1. #1
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    Factual.com - Best way to report old address

    Has anyone had experience with updating an old address in Factual.com? A client of mine has an old address in their database and I've been unable to get Factual to fix it in their database. I've emailed with the Factual ID as they say to do and I've also submitted an API request many times.

    I've been trying to update the address itself to the new location. Do you think it might need to be marked as closed and a new location opened? I think I've done that in the past as well to no avail.

    Thanks!
    Tom

  2. #2
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    Re: Factual.com - Best way to report old address

    Best way to add/update info on Factual is to simply use their contact form.

    Contact Us

    I'm not really sure about turnaround times though. Maybe others can chime in.

    Also, I moved your thread over to the Citations section, since it's more about that.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  3. #3
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    Re: Factual.com - Best way to report old address

    Thanks for the link. I had originally been updating it before they came out with that new contact form. I'll try updating it again through that. Very curious if anyone has any experience how to handle an old address - report it closed, or update the address to the new one.

  4. #4
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    Re: Factual.com - Best way to report old address

    @Tom

    You'll want to go here:

    http://developer.factual.com/contrib...-correct-data/

    Follow the steps under "Update your business's details." You'll want to email them. I would suggest correcting the existing listing, rather than trying to remove and then add one. In my experience so far, that's faster.

    Factual's turnaround time really varies. I'd give them a couple weeks, and then loop back to see if they made the changes.

  5. #5
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    Re: Factual.com - Best way to report old address

    I tried to get a Factual listing updated today by sending them an email with the details.

    Not possible.

    The only way they are accepting additions or changes is either through the API or a "trusted data contributor". So basically there's no way of changing Factual without paying someone to do it.

    I'm not opposed to paying for service, but I don't believe any of these service providers allow you to request an update to Factual only. So it looks like if you want to change Factual, you'll need to use a service that will also impact other listings as well.


    Lloyd Silver
    Cairn Marketing

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    Re: Factual.com - Best way to report old address

    @lloyds

    Yes, Factual's policies changed recently:

    https://plus.google.com/+PhilipRozek/posts/iRFXhx3Q5yE

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    Re: Factual.com - Best way to report old address

    Thanks Phil. From a comment on your G+ post it looks like we can use Apigee. I'll give that a shot.


    Lloyd Silver
    Cairn Marketing

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    Re: Factual.com - Best way to report old address

    @lloyds

    Yeah. I'd love to hear how Apigee works out.

  9. #9
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    Re: Factual.com - Best way to report old address

    I have a few clients who have old business listings come up when I search their phone number on Factual. These old listings are for companies that are no longer in business and I would like to have them taken down because they are causing NAP issues for my clients. I tried emailing factual but it seems like you have to be the creator of the listing to have it taken down, which I am not. Any suggestions on the fastest/easiest way to get old listings deleted?

  10. #10
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    Re: Factual.com - Best way to report old address

    Pretty sure everything has to be done through the API, which is very inconvenient but certainly by design.

    I submitted a change via the API and apigee. It was successfully submitted but did not result in any change.

    So absolute failure on Factual's part.

    I'll be contacting them to see how to resolve the problem and will report back. You can delete entries via the API.


    Lloyd Silver
    Cairn Marketing

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