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  1. #1
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    Google places issues and the dreaded 650 phone call

    about one month ago i received a call that i assumed was a solicitor, turns out it was google, shortly there after my places location is gone, one of them at least.

    after getting help in the google forum and writing to the local help email i get this in reply

    Hello,

    Thanks for contacting Google. After looking through your account and submitted issues it appears an Adwords rep was supposed to inform you that we have queued your listing up for reinstatement and are working on finding a permanent solution to prevent incorrect removals from occurring. We don't have a concrete timeline which we can give for this but we are aware of the problem. I'll do my best to follow up with you once your listing is reviewed.

    Regards, Christian
    The Google Team


    what's the average wait time for something to happen? i'm still dead in the water


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  3. #2
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    Re: Google places issues and the dreaded 650 phone call

    Really depends on a bunch of factors.

    I've seen 1 month to 6 months+ before a listing is reinstated.

    Again, there are many factors that would determine how long it could take.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter
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  4. #3
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    Re: Google places issues and the dreaded 650 phone call

    racebum, what did they ask and what was your response?
    Scott L Smith: We've Got Your Customers
    We've Got Your Customers: When You Absolutely, Positively Have To Be Found!!
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  5. #4
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    Re: Google places issues and the dreaded 650 phone call

    Hi Racebum,

    Colan is correct...there is no standard timeline for this kind of thing. You could see action tomorrow, or it could take months, unfortunately. Sorry to hear of the hassle you are going through. I, too, am curious about the contents of the phone call.
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!
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  6. #5
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    Re: Google places issues and the dreaded 650 phone call

    the phone call was basically:

    hi this is google maps and we need to verify your address and ask you a couple questions.

    me: we don't have a google maps account but we are in google places. if you were actually google you would know our address...click

    shortly there after one of my my places pages vanished. linda told me about the hidden address catch and googles new policy probably being the reason for the call. that day i changed my address to hidden and tried every trick known to get my places page back to life. poking it, adding specials etc.

    then i wrote google and they replied back with what i posted above.

    the other thing about our business is that we have two places pages on the same url with different internal pages and in different cities. since google is now doing this service area radius thing i made sure to include this and tell them we really NEED to keep our main address {the one they killed} and if need be we can delete the second. my reasoning was that being as transparent as possible was a perk for getting this resolved.

    haven't heard anything about it, just got the email that more or less said sorry we made a mistake, at least that's how i read it
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  7. #6
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    Re: Google places issues and the dreaded 650 phone call

    Quote Originally Posted by racebum View Post
    the phone call was basically:

    hi this is google maps and we need to verify your address and ask you a couple questions.

    me: we don't have a google maps account but we are in google places. if you were actually google you would know our address...click

    shortly there after one of my my places pages vanished. linda told me about the hidden address catch and googles new policy probably being the reason for the call. that day i changed my address to hidden and tried every trick known to get my places page back to life. poking it, adding specials etc.

    then i wrote google and they replied back with what i posted above.

    the other thing about our business is that we have two places pages on the same url with different internal pages and in different cities. since google is now doing this service area radius thing i made sure to include this and tell them we really NEED to keep our main address {the one they killed} and if need be we can delete the second. my reasoning was that being as transparent as possible was a perk for getting this resolved.

    haven't heard anything about it, just got the email that more or less said sorry we made a mistake, at least that's how i read it
    It would be helpful to have a link to your business to help troubleshoot. It sounds like you have issues with duplicate or merged features. This may have been the reason for the call as they were attempting to figure out which listing was the correct one, etc.

    However, given your comments it sounds like they your hanging up on them with a retort caused them to respond in kind by nuking your feature. I'm not sure why you wouldn't just tell them your address? Or explain that it was hidden and you don't feel comfortable telling someone you don't know your address?
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  8. #7
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    Re: Google places issues and the dreaded 650 phone call

    Quote Originally Posted by Andrew Sawyer View Post
    It would be helpful to have a link to your business to help troubleshoot. It sounds like you have issues with duplicate or merged features. This may have been the reason for the call as they were attempting to figure out which listing was the correct one, etc.

    However, given your comments it sounds like they your hanging up on them with a retort caused them to respond in kind by nuking your feature. I'm not sure why you wouldn't just tell them your address? Or explain that it was hidden and you don't feel comfortable telling someone you don't know your address?
    you're assuming i knew it was google. that was not the case. it's unheard of for a place like google to call small business...well unless you're on these forums. below is the dashboard, tried to post it larger but files are limited in size for attachments at 850px, you should be able to ctrl+ to zoom in. the top one, which is our main location is just dead with the no longer support this location message

    i've had that places listing up 3-4 years. the only people calling claiming to be google are solicitors who often start with that pitch. fairly sure someone nailed it for not having the address hidden. another friend of mine had his listing kicked the same day and he also works from home with a service business.

    site url is

    Carpet Cleaning Hillsboro Oregon | Mountain View Carpet Care

    secondary is

    Carpet Cleaning Beaverton Oregon | Mountain View Carpet Care
    Attached Images Attached Images  
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  9. #8
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    Re: Google places issues and the dreaded 650 phone call

    Quote Originally Posted by racebum View Post
    you're assuming i knew it was google. that was not the case. it's unheard of for a place like google to call small business...well unless you're on these forums. below is the dashboard, tried to post it larger but files are limited in size for attachments at 850px, you should be able to ctrl+ to zoom in. the top one, which is our main location is just dead with the no longer support this location message

    i've had that places listing up 3-4 years. the only people calling claiming to be google are solicitors who often start with that pitch. fairly sure someone nailed it for not having the address hidden. another friend of mine had his listing kicked the same day and he also works from home with a service business.

    site url is

    Carpet Cleaning Hillsboro Oregon | Mountain View Carpet Care

    secondary is

    Carpet Cleaning Beaverton Oregon | Mountain View Carpet Care
    Looking at your site its clear you likely got dinged for hanging up on them combined with running a Service Area Business from your home without a store front for a business that doesn't typically have storefronts. You didn't hide your address. Having two locations (with phone numbers that are hidden in images) for essentially one business location listed on your About Us page is also is spammy in Google's book. I'd stick with one feature, delete the least legit one from your dashboard and check the language on your site as you write "we don't cut corners." If I were someone calling from Google I probably would have nuked at least one of your features as well.
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  10. #9
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    Re: Google places issues and the dreaded 650 phone call

    so that big blabber of text is saying a service area business is suppose to have one location now?

    okay, again, recent, again, wasn't the case 3-4 years ago

    i wrote the whole deal out to google help and haven't heard anything besides what i posted back. if i can get our main location revived i can delete the other and just have my partner start his own business {the other address} i let him work off the beaverton phone number since this page was ranking and it seemed easy enough to do.

    that said, based on the reply they sent me i can't quite figure out where your replies are coming from even though i do see the point. their reply was that they are que'ing for resubmission even using the words "incorrect removal"

    isn't it likely they would have mentioned some of this, especially since i pointed it all out in the email i sent them?

    my whole question was on time frame. it's one of those things that if i don't get fixed very soon i'm forced into starting yet another business and getting another phone line to be ranking by summer when things really take off.

    i just wonder what in the flying fk google is doing calling small businesses. don't they have any idea that it's one of the biggest ways we get scam solicited? an official email either saying to expect the call or "please hide your address" or a list of new rules would be so much more productive than the countless threads of service business owners not actually knowing it's google and hanging up on them.
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  11. #10
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    Re: Google places issues and the dreaded 650 phone call

    Hi racebum,

    FYI all, here is the post at the Google forum with more background info and posts from other folks that were involved and tried to help.

    650 253 2000 called, places listing is no longer valid

    Sorry I'm too tired to weigh in tonight, just wanted to fill in some blanks with things that have already been covered over at the G forum.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".
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