Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Mar 2014
    Location
    South Florida
    Posts
    39
    Thanks (Received)
    0
    Likes (Received)
    0

    Google Maps Directions leading to old address

    Hello,

    I have what seems to be an odd problem with Google Maps.

    I have a client that recently moved locations, and while all the information was updated for this new address, when someone brings up directions to the location, they get the right map marker, but the actual driving directions go to the old address.

    Here is a pic of what is happening (I hope you can still make out the problem with the blur effect going on):

    Name:  googlemaps_error.jpg
Views: 425
Size:  25.1 KB

    Anyone know how to fix this? Should I contact Google Support? I did make the changes recently, so it might just update automatically, but want to make sure.

  2. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,044
    Thanks (Received)
    40
    Likes (Received)
    42

    Re: Google Maps Directions leading to old address

    Yes that image is just a blur so I can't see anything.

    If it's a pure maps problem I'm not sure support can help.

    I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
    Member Since
    Mar 2014
    Location
    South Florida
    Posts
    39
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Maps Directions leading to old address

    Quote Originally Posted by Linda Buquet View Post
    Yes that image is just a blur so I can't see anything.

    If it's a pure maps problem I'm not sure support can help.

    I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.
    Linda, basically the blue directions line ends at the old address, but you see the red blur? That's the map marker, and the blue directions line should be ending/leading there, but it ends at the old address.

    I will contact Google support.

  4. #4
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,855
    Thanks (Received)
    7
    Likes (Received)
    10

    Re: Google Maps Directions leading to old address

    Quote Originally Posted by manny1020 View Post
    I will contact Google support.
    Hi Manny,

    I doubt Places support can help with this issue. But let us know what they say. I'm pretty curious.

    As Linda mentioned, you are most likely going to get the the help you need over at the Google Maps Help Forum - https://productforums.google.com/for...roubleshooting
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  5. #5
    Member Since
    Mar 2014
    Location
    South Florida
    Posts
    39
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Maps Directions leading to old address

    Quote Originally Posted by Colan Nielsen View Post
    Hi Manny,

    I doubt Places support can help with this issue. But let us know what they say. I'm pretty curious.

    As Linda mentioned, you are most likely going to get the the help you need over at the Google Maps Help Forum - https://productforums.google.com/for...roubleshooting
    Ah yes, I will try my luck at the Google Maps Help Forum.

    Thanks Colan

Similar Threads

  1. Apple "Maps" and Wrong Directions
    By Laustin1878 in forum Local Search
    Replies: 8
    Last Post: 06-02-2014, 08:43 AM
  2. Google and Apple Consolidate Positions in Driving Directions During 2013
    By Local Search News Curator in forum Local Search News (Archive - Closed)
    Replies: 0
    Last Post: 01-13-2014, 05:37 AM
  3. Replies: 1
    Last Post: 11-26-2013, 11:48 PM
  4. Tool I found - Google Driving Directions Widget
    By erjdavis in forum Local SEO Tools & Software
    Replies: 3
    Last Post: 06-04-2013, 06:54 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •