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  1. #1
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    NEW! Direct Phone Support for Google+ Local Verification Issues

    Yay! Google comes out of the gate in 2013 with a great new improvement that many of you should appreciate.

    LIVE PHONE SUPPORT - Please note, this option is only for verification issues.

    My hope of course is that this 'could' be the start of more significant support expansion BUT that's only my hope and I have no crystal ball. But it's still a needed service and it's very much a step in the right direction.

    Here is what Jade just sent me:

    I'm happy to say that we've just today started providing phone support to help with verification (Google Places for Business dashboard-style) issues.

    A few quick points --
    - **only for postcard verification issues in the Places dashboard**

    How does it work?

    - Found on the verification troubleshooter

    - single listing -> not Needs Action -> postcard -> yes

    - click "call us"

    - enter phone #, and a Google employee will call that phone number immediately

    - operates during business hours in continental US
    So again the use is limited to issues involving verification problems, but I feel/hope this signifies increased commitment to helping resolve issues as they arise.

    Mike Blumenthal blogged about it a little bit ago, before Google officially announced it to us. He called the number, tested it and yep a real live person answered and confirmed it. His site has been down for me but when it comes back, I'll link to his post in case there is any new commentary there.

    Edited to add Mike's blog is back up. Here is the link:
    Google Local Now Providing Phone Support for Verification Issues
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  3. #2
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    This is great news! Two steps forward....
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    Everyone keeps making jokes about the Mayan calender. Now I believe it, Linda. The world has officially ended.

    Phone support?

    Google?



    *Expires*

    I just can't get over this. Thank you so much for sharing this news. It's totally incredible.

    Wait...is this an early April Fool's post...
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

  5. #4
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    Just teared up a little bit.... So.... Happy! lol

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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    Mike posted an interesting theory today about this all being related to upcoming dashboard changes that could incorporate new ways for Google to monetize local.

    Is the Google+ Local Dashboard Moving Towards a Freemium Model?

    You can’t very well sell Offers, Adwords Express and who knows what future products if the business can’t get their listing verified. And Google already has an SMB support team in place for AdWords Express. It is a trivial task to cross train them to a new Dashboard (that works).

    Just the other day, Google increased the visibility of Offers by surfacing them in Google+ Local search results. The product has long carried the caveat that “it’s free, for you during a limited-time trial period”.

    Last June, the Wall Street Journal noted about the “coming” replacement for the dashboard that…
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    Meant to ask a question at the end. What do you guys think of Mike's theory? Do you think phone support for verification signals a move in the paid services direction???

    I'll throw another theory out there...

    Myself and others for years have told Google that if they offered paid premium support, some would gladly pay it and it would create a nice little profit center for Google AND fund the expansion of better support.

    So I wonder if this could be just giving us a little taste of phone support and then eventually they will offer as a paid upgrade?

    Not saying I think for sure this is where it's heading, just throwing another theory out there.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    Quote Originally Posted by MiriamEllis View Post
    Everyone keeps making jokes about the Mayan calender. Now I believe it, Linda. The world has officially ended.

    Phone support?

    Google?



    *Expires*

    I just can't get over this. Thank you so much for sharing this news. It's totally incredible.

    Wait...is this an early April Fool's post...
    This is great news even if for a limited segment of issues assocated with Google+ Local. Also, Google has had phone support for their Nexus phones: Contacting Support - Nexus Help But I agree, they're not keene on running phone support, not that I blame them as it's expensive.

  9. #8
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    "Hi, I have a verification problem... oh wait, it's okay now. Well, while I got you on the phone there's a few issues with my other listings I need to get fixed..."

  10. #9
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    My (very first) thought exactly....
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  11. #10
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    Re: NEW! Direct Phone Support for Google+ Local Verification Issues

    I'm sure they will be flooded with calls like that!

    I think they are about to discover just how much pent up demand there is for support!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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