Local Marketing Summit banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Sep 2012
    Posts
    47
    Thanks (Received)
    0
    Likes (Received)
    0

    Business Name and Website Change - Reviews Disappear

    Hi guys,

    A friend of mine changed one of his office location's Google Places page (had not been merged over yet) information - specifically, the name of the business and website. Google let him make the changes and said it will be sending a verification card. As soon as he was finished, he noticed all of his Google Reviews were gone.

    This make sense, imo, because he was essentially signaling that a new and different business now existed at this location. Do any of you know, though, if there's a way to get those Reviews back? Could he possibly change the name and website back to the original?

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Business Name and Website Change - Reviews Disappear

    No Chase, he can just ask Google to re-attach the reviews.

    I announced this option almost exactly a year ago here in our G Reviews forum:

    New Option - Move Google Reviews
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Sep 2012
    Posts
    47
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Business Name and Website Change - Reviews Disappear

    Awesome! You're the best Linda, thanks.

  5. #4
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,721
    Thanks (Received)
    32
    Likes (Received)
    48

    Re: Business Name and Website Change - Reviews Disappear

    Thanks for sharing that post Linda.

    My only curiosity is that tool only works when you are moving reviews from one G+ Local page to another (unless I'm missing something).

    So if the reviews are simply gone, and not attached to another listing, I'm not sure you could retrieve them. Linda?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Business Name and Website Change - Reviews Disappear

    Good point Colan!

    Jade's help doc covers name changes.

    "Rebrand: Reviews can be removed from the listing if there's been a significant change in well known, distinct brand name changes. Hotels or fast food establishment that switch franchise affiliations or car dealers that specialize in a different makes of cars would qualify for review removal.

    Name changes related to change in underlying services: For instance, a business that switches from Jade’s Chinese Garden Restaurant to India Palace Restaurant, or Al’s Sporting Goods Store to Performance Bike Repair, would qualify for review removal."

    But I checked the link to the tool and it does ask for 2 pages. Old and new.

    So in this case I would try calling support. I'm pretty sure I've seen cases at the G forum where support was able to re-attach the reviews to the listing.

    The reviews are in a separate database and just connected to a particular listing. But Google never throws any data away. (They occasionally lose it, but not on purpose.) Could be the name change and re-verification created a new CID. But the reviews are still in the database. Just need to be connected to this listing. IF they can. No guarantees but worth a shot!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new