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  1. #1
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    Keeping your Cool: 12 Tips for Communicating Better Online

    Anyone that posts regularly online or via emails has run into this scenario many times – you start a conversation only to have it heat up very quickly and turn into a thread of argumentative posts. Whether you are a small business responding to a negative review online or simply posting something on Facebook about

    Read the rest at the Imprezzio Marketing blog...


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    Colan Nielsen | Imprezzio Marketing
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  2. #2
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Sometimes one person in the online discussion seems determined to be offended. The set of rules for writing can almost be mirrored for rules for reading!
    Really well written article Joy, and thanks for sharing it Colan :-)
    (you can see I did read it! Does anyone know if there there is an emoticon for thumbs up?)
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  3. #3
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Quote Originally Posted by wonderwoman View Post
    Does anyone know if there there is an emoticon for thumbs up?)
    There is on this forum! I just clicked it at the bottom lol. Personally I would love an emoticon for sarcasm. I have to check my sarcasm at the door when I post online and in the real world, I find it to add so much light-heartedness to my day!

    I agree with your comment about those users and lately I've been trying to make it my goal to comment and post assuming everyone is "that user". The safe route often leads to less hassle. In all honesty, no business will benefit from having a massive online battle for all their future customers to see.
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  4. #4
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Hi Joy - do you mean the thanks?
    I just clicked it at the bottom
    I was thinking the keyboard ones with letters and symbols...
    Hang on, I can see you added it to the post title. Can't see it on my screen anywhere - must be me. no matter.

    And yes I agrree, even if the company is "right" they can't "fight".
    I see great examples of the 12 golden rules in the TC's. Amazing people that try to help others on those boards - present company included. ;-)
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  5. #5
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Quote Originally Posted by wonderwoman View Post
    I see great examples of the 12 golden rules in the TC's. Amazing people that try to help others on those boards - present company included. ;-)
    I've been bashed before when trying to help and here we go again!

    At the Google and your Business Forum...

    By "TheTrueGoogle"

    "Linda Buquet is a useless person and doesn't report anything or the trouble would be fixed. Who do you pretend to mislead?"
    Sometimes I forget and get defensive.
    But this time 'I think' I held my cool???


    I feel better now, he thinks Mike Blumenthal is useless too!

    By "TheTrueGoogle" In this thread...

    "MBlumenthal is a useless collaborator this bug never was reported or it would be fixed a long time. Who do you pretend to mislead?."
    Oh wait... Colan is useless too! I'm in really good company!

    By "TheTrueGoogle" In this thread...

    "Colan is a useless top contributor. Nobody has reported this bug or it would be fixed long time ago. Who do you pretend to mislead?"
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".
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  6. #6
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    "Nobody has reported this bug or it would be fixed long time ago."

    So apparently reporting a bug is all that is necessary for it to be fixed and it should be fixed instantly. I wonder if I could get a single IT person to agree with that statement.
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  7. #7
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Useless is as useless does.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  8. #8
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    Mum will be so proud I aim to be as useless as Mike, Linda and Colan...
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  9. #9
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    Re: Keeping your Cool: 12 Tips for Communicating Better Online

    At least you're in good company Linda! Some people spend their whole lives trying to be that useless...
    SEO & Local SEO for Plastic Surgeons - Local Optimism - Based out of Miami, FL.
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