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  1. #1
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    No longer showing on Google Local Top 7

    Until the fall of 2013 we were consistently in the top 7, usually spots B or C for all of our top searches - veterinarians las vegas, las vegas veterinarians, vet las vegas, las vegas vets, etc.

    Then in the fall, our listing would disappear and then a few days later I would search again and we would reappear - this happened consistently for about 5 months. THEN just a few months ago we disappeared altogether.

    I thought we might have a penalty but the other day I decided to perform some very geo-specific searches - "veterinarian 89117", "west las vegas veterinarian" and there we were in the top 3. I did that Google local "hack" where you view the unfiltered results set at 100. We are indeed showing up there but not in the actual searches.

    ----- I am not really sure what to do at this point. An SEO guy we hired a few years ago had us plug "West Las Vegas" into our page titles, meta descriptions, and keywords. I scrubbed the entire site of the phrase "West Las Vegas" thinking it might help. I also have cleaned up our NAP across the web too. Other than that.... I AM CONFUSED! Any ideas?

    Pet Medical Center of Las Vegas
    Pet Medical Center | Las Vegas Veterinarians & Animal Hospital
    Last edited by Linda Buquet; 05-16-2014 at 01:55 PM. Reason: Moved from general discussion to Help & Support since about a specific listing

  2. #2
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    Re: No longer showing on Google Local Top 7

    Hi bcbSEO and welcome.

    Thanks for posting. Curious about the relationship. YOu say "we" like it's your practice or you work there. But you have SEO in your name. Which makes me think you are the on-site SEO. But then you talk about a previous SEO, so I'm just wondering. Just curious so I know what level person I am talking to. (A business owner or an SEO.)

    Anyway I'm pretty sure I found the problem.

    Are you stuck in the old dashboard? Do you know the difference between the 2?
    I'm pretty sure you are. And everyone has been upgraded to the new dash except for problem cases and I think you have one.

    I'm 98% sure you have a hidden merged dupe. That can cause this type of ranking and bouncing in and out of the pack.

    Can you should be a screenshot of your edit screen in your Places dashboard?
    I need to see the part that has description and categories.

    If you had previously set up a separate Google+ dashboard I need to see the same parts of the edit screen there.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: No longer showing on Google Local Top 7

    Hi Linda!

    Thanks so much for your reply. Sorry for the confusion. I work for Pet Medical Center and handle all of their marketing, website, and SEO. Jack of all trades. The owners had changed their business name years ago, and so those were still active around the web. We had veterinarian specific pages we had to get rid of, too. They also had a call tracking service that changed the phone numbers so our NAP was all over the place. Basically a perfect storm of SEO issues. A few years ago the owner hired someone to help with our Local SEO for a few months as we were not being picked up in searches - only organic.

    I would consider myself an intermediate when it comes to SEO.

    I am pretty sure we are in the new dashboard and that there are no duplicates.

    Here are two screenshots of the Google+dashboard:
    2014-05-16_1722 - BrantBum's library
    2014-05-16_1723 - BrantBum's library

    Google Places for business dashboard:
    http://screencast.com/t/UuxgyERr0
    http://screencast.com/t/oiPWzWNq0AIE

    I really appreciate your help!!
    Brant

  4. #4
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    Re: No longer showing on Google Local Top 7

    Thanks for explaining Brant and for the screen shots.

    Yes you have a hidden merged dupe. Google refers to it usually as a dual claimed listing.

    It's a violation. And it means there is another listing in another Google account for the same business. PLACES account is what we are looking for. Could be the previous SEO created a listing in a different account. Or both you and Dr did. Or one of you did one in a different account even long ago and forgot you did it.

    How can I tell?

    In each dashboard you have 6 cats - the same ones. So there should only be 6 cats in your live listing.

    Google hides all but one or 2 cats on the live listing, but when you click
    "edit details" you can see all the categories.

    This listing has 19 categories!. Some are duplicates, some are not allowed, some are violations, some are even misspelled. "Animal Hospital, Veterinarian, Veterinary Care, Kennel, Emergency Veterinarian Service, Pet Boarding Service, Animal Hospital, Veterinarian, Kennel, Emergency Veterinarian Service, Pet Clinic, Animal Clinic, Pet Hospital, Pet Groomer, Pet Supply Store, ter, Pet Dental Care, Pet Dentist, Pet Sugery.

    The ones in red have problems, violations and/or spelling issues and I don't know what "ter" is.

    See all cats here: Google Map Maker

    So 1st plan of attack. You, Dr and any staff that could have created a listing, need to check all Google accounts to see if you can find it. Often the Dr found duplicate listings and claimed to try to delete them. Sometimes even the Drs husband or wife did one. If can't find, then check with SEO if he created one.

    I'm thinking based on the # of cats there may even be 2 additional listings.

    FYI you can't see these as live dupes. They are only dashboard listings and all the data has merged into one live listing. Hence the name I give these "hidden merged dupes.

    If you can find the listing, let me know (don't do anything yet) and I'll advise what to do.
    But if you can't find it/them then we need to take another route.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
    Member Since
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    Re: No longer showing on Google Local Top 7

    Here is what I have found so far. So we have a staff gmail that is connected to the actual listing but my personal account has an unverified listing for a veterinarian that previously worked there...

    2014-05-16_1824 - BrantBum's library

    Also, the old name of the business has a listing marked as closed:
    https://plus.google.com/113007277452...gl=US&hl=en-US

    Could either of these be the issue? Both don't appear to have the unique categories that you specified in your last post.

    I reached out to the owners to make sure they don't have any hidden ones claimed.

    What a mess! Thanks Linda!

  6. #6
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    Re: No longer showing on Google Local Top 7

    Thanks for checking and finding those.

    No this one would have the same name, address and phone or very close to it.
    The other 2 would not usually have merged into this one since different names.

    Also so you know Google will occasionally add cats. But usually only one or 2. Not 4 or 11.

    Worth a try to see if you can find these. But if you can't there's a plan B. It's a little more involved though so best if can find.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
    Member Since
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    Re: No longer showing on Google Local Top 7

    Hey Linda,

    I think I am going to need to do plan B. I contacted the various people that would possibly have a duplicate listing in their places dashboard and did not find anything, including the SEO guy and owners.

    Thanks again for your help on this, I greatly appreciate it!

  8. #8
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    Re: No longer showing on Google Local Top 7

    OK here is plan B. You need to contact support via phone, prove your listing is the authorized listing. Tell them you believe the listing is "dual claimed". (Use that term, hidden merged dupe is mine and they may not realize what you mean.)

    Tell them you want the other listing unverified. Depending on how long since anyone made an edit in that dash they will handle different ways... Sometimes they will just unverify. Sometimes they'll give you a hint as to who owns so you can try to get them to unverify. And sometimes they will email the owner of the other account to ask them to delete the listing. But if it's an old account with email that no one checks or email to someone that's unresponsive it can tie you up. Hence me recommending you try to find it yourself 1st.

    Phone support hours are Monday - Friday, 6 AM - 5 PM PST. Wait til then. Be logged into the account the listing is in, then click here: https://support.google.com/business/...&topic=3450784.
    Click the BLUE "Call us" button at the top during those hours.

    Let us know what happens.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
    Member Since
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    Re: No longer showing on Google Local Top 7

    Dear Linda:

    Instead of calling Google, why wouldn't you do this first?:

    1. Claim the listing on MapMaker
    2. Make the appropriate edits to the categories
    3. Submit and see what happens


    Not being argumentative. Just thinking through the options.

    Thanks,

    Barry

  10. #10
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    Re: No longer showing on Google Local Top 7

    Hey Linda,

    I spoke with Google support this morning and was told that there was not a dual claimed listing. He said that the categories that are in Mapmaker are from various 3rd parties and that everything on our listing looks good on their end. He also said that we would know if we had a duplicate because Google would suspend our listing.

    The guy also said that Google probably doesn't think we are important enough to show on the top results and that the more links, reviews, clicks, etc the better we should rank.

    Thoughts?

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