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  1. #1
    Member Since
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    Question Yelp Verification Call

    Yesterday I attempted to claim a client's Yelp listing. I clicked the "call me now" button, and the client waited and waited, but they didn't receive an automated call from Yelp.

    Has anyone else had any issues w/ claim Yelp listings lately? The phone number listed is correct, and the client answers every call (doesn't roll into an answering service).

    In the 4 years I've been claiming listings for clients, I've never encountered an instance where Yelp's automated verification call didn't happen immediately.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

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  3. #2
    Member Since
    Aug 2013
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    Rochester NY
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    Re: Yelp Verification Call

    I've had no issues with claiming. Might be just a temporary glitch.

  4. #3
    Member Since
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    Re: Yelp Verification Call

    Agree with Justin. I have never had a problem when verifying. Hopefully, it's just temporary, but keep us updated.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  5. #4
    Member Since
    Dec 2013
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    Indiana
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    Re: Yelp Verification Call

    YES! I'm having two issues with Yelp calls over the last week.

    1. Every 5th or so PIN doesn't work. I try multiple times and it doesn't go thru.

    2. I click the send a call button, and the client doesn't get a call. This issue started for Me on monday of this week (5/19/14).

    Not sure what the issue is. . .

  6. #5
    Member Since
    Mar 2013
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    Las Vegas
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    Re: Yelp Verification Call

    I just tried one a few hours ago, and the "calling now" page just stayed there and nothing happened for well over 30 minutes. It just said "calling now".

    Must be a glitch of some sort in their system?

  7. #6
    Member Since
    Mar 2014
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    South Florida
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    Re: Yelp Verification Call

    Same here. Called 2 locations yesterday to claim listing and Yelp never called.

  8. #7
    Member Since
    Jul 2012
    Location
    Ottawa
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    Re: Yelp Verification Call

    I've ran into the same issue in the past with a Canadian restaurant client. What worked for me was I tried again in a day or two. Hope this helps. Keep us updated!
    Jackson Lo, Local SEO Consultant at SteerUp Marketing

  9. #8
    Member Since
    May 2014
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    Canada
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    Re: Yelp Verification Call

    I've been encountering a lot of technical issues with the Yelp verifications lately. Sometimes, the calls never arrive. Other times, the calls go through...but then the call terminates immediately afterwards before the business can even enter the PIN code. It's quite frustrating to say the least.

    My solution is to just reschedule and try again at a different time. It seems like a technical glitch that occasionally occurs.

  10. #9
    Member Since
    Mar 2013
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    Las Vegas
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    Re: Yelp Verification Call

    It's "funny" though that the Yelp Sales Reps call 4 times a day for advertising, even though we can't even get their listing to go live.

  11. #10
    Member Since
    May 2014
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    Canada
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    Re: Yelp Verification Call

    Yup, that sounds about right! I wish the Yelp support centre is as persistent with their phone calls as their sales reps.

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