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  1. #1
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    Yelp's New Feature: "Message the Business" - Is Your Biz Setup with Monitored Email?

    Yelp has added a new feature, being able to message the business owner.
    "Message the Business"

    It's a link in the address box under the phone number.
    I included screenshots because I had hard time finding it initially.
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    Which then launches a popup window:
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    Which can be a great thing! The message gets sent to the YELP business owner's email address on file.

    However if your marketing/SEO department helped out a business owner with claiming their listing, it may have been claimed with an email address that isn't checked daily or a dummy one to avoid marketing spam.

    Here is a full article from Marketing Land

    Yelp Gives Customers The Ability To Send Messages To Businesses


  2. #2
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    Re: Yelp's New Feature Message the Business Owner-Is Your Biz Setup with Monitored Em

    Thanks for sharing Robin and for doing the screenshots! Awesome!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Yelp's New Feature: "Message the Business" - Is Your Biz Setup with Monitored Ema

    Many thanks, Robin! I vaguely recall seeing it reported this week that the new feature would allow SMS contact to the business, which seemed dubious to me but also potentially powerful. Any Yelp business account managers happen to see if there's any such configuration available in this new feature?
    Jon Hall | Founder of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Author of The Marketer's Guide to Customer Reviews

  4. #4
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    Re: Yelp's New Feature: "Message the Business" - Is Your Biz Setup with Monitored Ema

    UPDATE:
    You can disable the new Yelp messaging system if you want to. However it appears the default is Enabled.
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