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  1. #1
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    Citations need updating for claimed listings with lost credentials

    This is now the third time I've run into this situation.

    I have a client who changed their website URL. They have many citations already created through a 3rd party who did not give them the username and passwords for the sites. So we cannot simply go back in and edit the existing citation.

    Any suggestions on the best way of cleaning up this type of mess?

    The website it's pointing to is still live but it's using duplicate content (with a canonical link) from the site we want it to go to. I'm not sure if doing a 301 redirect from the old site would be a way of addressing the problem but that's an option if it is.

    Thanks.

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    Re: Citations need updating for claimed listings with lost credentials

    Hi Lloyd and welcome!

    Thanks for posting in the right forum. Darren and Nyag from Whitespark and other citation pros watch this section so hopefully someone can help. Citations are not my strong suit, so I'll let them weigh in.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Citations need updating for claimed listings with lost credentials

    Most sites will offer a method to update listings, and if not, just try contacting them. If they don't provide either, they're not an overly important site in the ecosystem and you shouldn't worry about them.


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    Darren Shaw | Whitespark Founder
    http://www.whitespark.ca | @DarrenShaw_ | Google+

  5. #4
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    Re: Citations need updating for claimed listings with lost credentials

    Thanks so much Darren!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Citations need updating for claimed listings with lost credentials

    Thanks.

    And let's say we outsource to something like, maybe, Whitespark? Would a 3rd party service also be able to update those listings?

  7. #6
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    Re: Citations need updating for claimed listings with lost credentials

    Hey, yeah, I didn't want to be that guy that drops links to his own service, but yes we can do that. You can find out more here: https://www.whitespark.ca/citation-a...leanup-service
    Darren Shaw | Whitespark Founder
    http://www.whitespark.ca | @DarrenShaw_ | Google+

  8. #7
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    Re: Citations need updating for claimed listings with lost credentials

    Thanks for accepting my invitation to drop your link.

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