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  1. #1
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    How Do You Handle Businesses That Have No Business Address?

    I got a call from a potential client today that does A/C repair and installations. He has no business address as it is run out of his home. He doesn't even have a warehouse or anything. He wants to work with me on optimizing his Google+ Local page and doing all the citations but how the heck do I do this without an address? And he doesn't want to use his personal home address either.

    I'm thinking we can still do a Google+ Local page and hide the address, but what about citations? I can't really submit citations without an address. I'm also wondering how I handle the NAP on his website if he doesn't have an address.

    Any suggestions, tips, advice, etc. would be appreciated!

    Thanks,

    Travis Van Slooten
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

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  3. #2
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    Re: How Do You Handle Businesses That Have No Business Address?

    Since you are not sharing client name or anything is it OK if I make a copy of this and post in the public forum as it's a good topic for everyone? I can leave this copy here too in case you end up sharing the client or we discuss in more detail back here.

    Well as for Place page, you need to use home address then of course MUST hide it, to be within guidelines.

    Citations I'm not sure. Isn't he in yellow pages or anything? What address has he been using? He must have an address for people to send checks to and stuff?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: How Do You Handle Businesses That Have No Business Address?

    Yes, he uses his home mailing address for billing clients and the like, but he wants to keep the address private. He doesn't want his business name tied to his home address on all these directories. For one, when you look at it on the map, it shows a home in a residential neighborhood. Second, he doesn't want the public knocking on his door

    I have to imagine there are thousands of businesses in this situation. You would think all directories would have an option to hide your address.

    I'm just wondering what everyone would do in this situation. I'm thinking it's business as usual as far as what I do except I would skip submitting citations and would have to leave out the street address for the NAP on their site.

    Travis Van Slooten

    P.S. I didn't read the first part of your post...yes, by all means move this to the public side.
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

  5. #4
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    Re: How Do You Handle Businesses That Have No Business Address?

    Thanks for letting me copy it to public forum Travis. I left a copy in private forum too in case it gets more involved and you want to discuss in private.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: How Do You Handle Businesses That Have No Business Address?

    Excellent topic b/c there are alot of business, especially service business like this where guys do work out of their home, especially more so in the last few years trying to cut back on overhead. On one client, I looked at the serps and its a blended results with the top 3 being organic so I informed him of the situation that that's what we will be shooting for and since he didn't want to use his addrss on any citations, that getting ranked in places would be a long shot. That way, if we did get him ranked, it would be a bonus.

    What about using a virtual office address?

    Chris

  7. #6
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    Re: How Do You Handle Businesses That Have No Business Address?

    In regards to having a business that needs to use their home address because they don't have a business location per se, this is cool as long as you hide the address, correct?

    This is how I have always understood it. However, I got a response form a Google employee the other day that got me thinking about this. Here's the response:

    "Hello,

    Even if the address is hidden, that address still must represent a
    contactable business location. It does not appear that the location you've
    hidden is a business location. "

    If it's your home, of course it's not a business location. Anyone else confused, or am I looking at this through a foggy lens?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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    Re: How Do You Handle Businesses That Have No Business Address?

    Colan you ARE looking through a foggy lens, because that's all Google gave you to work with!

    What you say is true, so that's confusing to me too.

    "I got a response form a Google employee the other day that got me thinking about this"

    Was that in the forum or a support email???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: How Do You Handle Businesses That Have No Business Address?

    Linda, the response was in a support e-mail.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  10. #9
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    Re: How Do You Handle Businesses That Have No Business Address?

    Was it an Insurance Agent with a home office? And they said that's not allowed???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: How Do You Handle Businesses That Have No Business Address?

    This was a locksmith who was using a UPS address for his listing (big mistake). Google took him down for it. We asked him for a proper address, they decided on a home address to use, we switched it, reported it to Google(to have it reviewed), and they came back with that in one of their responses.

    ---------- Post Merged at 01:32 PM ---------- Previous Post was at 01:30 PM ----------

    This was also in the support response:

    "Additionally, phone calls must go directly to your business location
    rather than to a dispatch center if you are representing a service area
    business of this business type. Thanks for understanding."

    ---------- Post Merged at 01:33 PM ---------- Previous Post was at 01:30 PM ----------

    I reported it again, and I got this response:

    "Thanks for your getting in touch with us about your listing not displaying
    on Google Maps.
    We have identified the cause of your listing not showing and are working
    on establishing a pathway to revive dropped listings which meet our
    quality guidelines.

    We don't have a timeline which we can give for this, but your submission
    helps us keep track of this problem and we will be reviewing your listing
    once the fix is fully established."
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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