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  1. #1
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    Google Places was Suspended and suffered a large Local SERP Drop

    Hi All,

    https://plus.google.com/115311210119...ut?gl=us&hl=en
    From places Dashboard:

    Law Office of Neil Burns
    6 Beacon Street, Suite 600
    Boston MA 02108
    United States

    I'm having a nightmare of a time. Just did a site redesign for a client www.neilburnslaw.com and two supporting blogs. Things were going great ran a rank report on the 28th was moving up in some terms - mostly due to Local improving. Then on the 29th after I verified the Places PIN via postcard and two days later the account was suspended and we fell a bunch in major rankings. Including from top 10 to out of the top 50 in some terms in organic. Traffic is down 50%.

    I'm in panic mode. I had two listings in the places dashboard and thinking one was a duplicate I deleted one. I know now that was dumb. The new listing I entered is pending. Is there anything I can do? The drop happend two days ago at midnight on the 29th. I'm pretty sure the big drop was due to the Places suspension but can someone concur? Also on the 27th Webmaster tools told me the site was finally being indexed. A lot of pages are coming up as "Not Selected" I properly set up redirects on the old pages with different URL structure. I don't think that could be the cause but I'm not 100% sure. Basically I'm in trouble. I'd love some advice. This traffic hit is scary and I can't afford to lose this client.

    Ted

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  3. #2
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Quote Originally Posted by obcted View Post

    I'm in panic mode. I had two listings in the places dashboard and thinking one was a duplicate I deleted one. I know now that was dumb.

    Ted
    Hi Ted, can you give a little more detail? Were the 2 listings for the same business? Did they have identical stats? Did the account become suspended before or after you deleted it?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Hi Colan,

    Thanks for the reply. The two listing were both the exact same. I got a PIN in the mail. Entered it but the PIN on worked on one of the listings. I went in and started optimizing the listing. Then a few days ago when I went to check the places analytics but I was redirected to the dashboard and had the suspended notice. Figuring it was a duplicate listing I deleted the one that wasn't yet verified. I think this was a huge mistake. A day later a randomly checked a rank for which I was previously improving and I feel sharply in local.

    I have a listing that now says "Pending - being reviewed". Once this is approved (if it is - and how long will it take?) will my local be restored? I'm praying it will.

    Ted

  5. #4
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Ted,

    It's actually a violation of Google's guidelines to have multiple listings for the same business, ESPECIALLY if they are in the same account. So, deleting one of them was not a mistake.

    I'm not 100% sure, but that could possibly be the reason your account was suspended.

    If the account itself is suspended, there is little hope to have the listing come out of review mode. It's probably dead as far as that account is concerned.

    The listing you linked to has the characteristics of an un-verified listing.

    Did you at any point have the listing verified and active in that account?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Right now I'm backed up getting projects done for consultants that have hired me to help them with complicated listing issues, so I need to go play catch up. But I'll try my best to circle back around and help later tonight if I can.

    BTW some of the other cases I'm helping on are Attys. There has been a big rash of suspensions over the past week. Some warranted but some were false positive that no one could find violations on. BUT many were attorneys who often have additional complications besides the obvious.

    Q? When you say there were 2 listings in dash. Are you saying one was not even verified yet? Should never have more than one claimed but if one was sitting in dash that was NEVER verified then that should not cause suspension I don't think.

    Bad news... that listing 'appears' to be following the pattern I've been seeing with all these suspended listings.

    1) It now appears to be UNVERIFIED. I think it's dead in dash. Once that happens it loses description and sometimes images and cats. Then usually about a week later it totally disappears.

    Since what's showing live I don't believe reflects that's in dash since I think it is reverting back to an unverified listing, please post a screen shot of edit screen so I can see what's inside and I'll check later when I have time. Have another suspended attorney I have a consult with and need to go work on their research now.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Hi Colan,

    Thanks again. Yesterday sent out another PIN request for the places pages associated with the one I linked too. That is waiting for a PIN. I have another pending review for the same listing below. Should I delete the one pending review? At the top it says "Account Suspended". I did this before and verified it via the dashboard. That time their were two listings exact same listings that wouldn't take the same pin. After I entered the Pin the first time it said "Pending Review". Then when I checked back both were suspended. It still says "Account suspended" and one of the listings says "Pending review" while the other says "Not yet published" and has a place to enter a pin.

    I'm thinking delete the "Pending Review" an when I get the PIN enter it and hope for the best (while optimizing the page)?

    Ted

  8. #7
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Quote Originally Posted by obcted View Post
    I'm thinking delete the "Pending Review" an when I get the PIN enter it and hope for the best (while optimizing the page)?
    Ted NO hang on and don't do anything else. This is getting tied up in knots and every step you make, makes it harder to unravel. Plus the account as I said above is likely dead.

    Let us get all the details and then advise.

    I still can't follow exactly what's up. Cuz I thought you said you already got rid of one.

    So in addition to the edit screen, please also post a screenshot of your locations page that has both of the listings on it - the full page so we can also see the suspended flag.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Hi Linda & Colan,

    Thank again. Here's a screen shot of the dash.

    Name:  Google Places Problems.jpg
Views: 493
Size:  58.8 KB

    The places page now looks like an unverified places page.

    https://plus.google.com/115311210119...ut?gl=us&hl=en

    This the edit screen for the first listing as shown above:
    Name:  Google Places Nightmare Listing 1.jpg
Views: 408
Size:  35.2 KB

    Edit Screen from the second listing:

    Name:  Google Places Nightmare listing 2.jpg
Views: 404
Size:  34.9 KB

    Sorry for the rash of posts. I won't take any action to either google+page or Places until I hear back. Thank you very much!

    Ted

  10. #9
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    "The places page now looks like an unverified places page."

    Yep that's what I said above.

    Still need screenshot of the edit screen too.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: Google Places was Suspended and suffered a large Local SERP Drop

    Yikes! I am following along very closely as I have something very similar going on. Linda is right and slow down and don't do anything until everyone can see the full picture. I know how you feel and it isn't a great feeling! But, it will get figured out.
    Just out of curiosity how long ago did the new website go live?

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