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  1. #1
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    New vs Classic Maps Glitch

    Hey gang!

    In checking ranking for a client's Google My Business listing, I discovered an inconsistency between new maps and classic maps. Four of my clients listings are not published in new maps, but are found in classic maps!

    The Google My Business listings are claimed/verified, optimized, some of have reviews, and there are no errors noted on the GMB dashboard (in the account).

    For example, I am looking for the GMB for Performance Health Chiropractic:
    https://plus.google.com/105543167314088201213/about

    In Google, my location is set to 'Ann Arbor, MI' in Search Tools
    Searching in maps for 'Ann Arbor Chiropractor'

    In new maps, out of 52 results, the listing does not show.
    In classic maps, the listing is ranking 'B' on the first page:
    08.21.2014-15.25.38 - JannellH's library


    I called Google support. The first agent said they updated something and the listing would appear within 48 hours. When it still didn't show, I called again and the 2nd agent said they would escalate the issue and email me. A followed-up a week later and was told that this missing GMB issue was a known glitch between classic maps and new maps - and they are working on it.

    Is anyone else seeing this same problem? Does anyone have any further information about when the glitch may be resolved? Or if there is something I can do on my end to get the listings published in new maps?

    Any help and/or guidance is appreciated!

  2. #2
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    Re: New vs Classic Maps Glitch

    Odd! Thanks for sharing Janell!

    I know new maps is slower to update sometimes.

    But even with being B in classic, the listing is not in the pack - which could def be Pigeon related, since Maps still uses the old ranking algo.

    The fact that new maps better mirrors the 7 pack leads me to believe, that the datacenter we hit when checking new maps has been updated to Pigeon, but classic maps is still using the old datacenter.

    That's my best guess anyway.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: New vs Classic Maps Glitch

    Jannell,

    I'm having the exact same problem with one of my clients. Like you, I spoke with two different Google reps. Almost the same responses. Finally this from Google:

    "This does appear to be a search ranking issue. It could be that there are differences in the search ranking algorithms when it comes to New Maps vs. Old Maps, but this isn't something we can influence at all. When I did a search of the business title, the new location is the one that showed up in both New and Old Maps. Sorry we can't do more for you."

    So I'm still trying to figure it out. The rep is right: if you search on the business name in both maps, the correct listing comes up. If you keyword+city+st search, nothing in New Maps. To make matters even more interesting, the algo update triggered an old listing that has been marked closed for the last two years. The page was deleted quite a while back. I've been trying to come up with an answer or a solution. No penalties indicated in GMB and up until the algo update, we we're ranking in the first or second position on all of our keywords. In Classic maps, we're still ranking well.

    Sorry I can't be of much help, but if I come up with anything, I'll post it.



  4. #4
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    Re: New vs Classic Maps Glitch

    Quote Originally Posted by Kim Welsh View Post
    Jannell,

    ... the Algo update triggered an old listing that has been marked closed for the last two years. The page was deleted quite a while back.

    Kim, I have had listings pop back up that had been closed 1- 2 years. Most of these are associated with the business moving to a new location or name change. I'm thinking Data Centers are crossing over information. Things are in a drunken flux right now. We are sitting back a bit to see how things settle before we go nuts fixing things.

  5. #5
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    Re: New vs Classic Maps Glitch

    Quote Originally Posted by Dustybones View Post
    Things are in a drunken flux right now. We are sitting back a bit to see how things settle before we go nuts fixing things.
    OK Justin I hereby give you notice that I'm stealing that drunken flux line!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: New vs Classic Maps Glitch

    haha...It's open source. Grab away!

  7. #7
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    Re: New vs Classic Maps Glitch

    Thank for the feedback. Drunken flux is right! Fortunately the client has been patient and "gets it", but I will have to admit, this kind of stuff drives me nearly into my own drunken flux.

  8. #8
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    Re: New vs Classic Maps Glitch

    I also saw this for the first time just last week. I pretty much only use classic maps b/c you can do so much more, but I was troubleshooting a change with the "Pigeon" update with a colleague/co-conspirator and noticed this.

    With the Pigeon update the client's Google listing dropped out of the pack which is now a 3 pack that some not so strong competitors are now ranking in. In classic maps the client is spot B. In the new Google Maps the client is #13.

    I at first thought that perhaps some type of mobile friendly factors may be weighted heavier (i.e. responsiveness) with the new maps, but that doesn't seem to fit with this case.

    Being that most of us use only one or the other version of Google Maps, these discrepancies might be a lot more common (especially since the last update) than we realize.

    I'll definitely point people to this thread and more info is always helpful. Remember if you are checking/comparing results be sure to clear/reset all data or use a fresh browser for every single search.

  9. #9
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    Re: New vs Classic Maps Glitch

    Quote Originally Posted by Broland View Post
    With the Pigeon update the client's Google listing dropped out of the pack which is now a 3 pack that some not so strong competitors are now ranking in. In classic maps the client is spot B. In the new Google Maps the client is #13.
    Ya I have proof that Classic is still using the pre-pigeon algo. Will try to post it in my Pigeon Flux post, because the example I have is for Seattle Chiro.

    And my theory again is that Pigeon is rotating different versions on a couple of specific datacenters. Classic is still on an old datacenter so is showing the old algo. New maps was on the old datacenter at 1st too, but recently switched over.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
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    Re: New vs Classic Maps Glitch

    Quote Originally Posted by Linda Buquet View Post
    Ya I have proof that Classic is still using the pre-pigeon algo. Will try to post it in my Pigeon Flux post, because the example I have is for Seattle Chiro.

    And my theory again is that Pigeon is rotating different versions on a couple of specific datacenters. Classic is still on an old datacenter so is showing the old algo. New maps was on the old datacenter at 1st too, but recently switched over.
    Changed my mind about that 1st sentence. I have a few other Pigeon issues I want to share, so am working on a new post. Hopefully tomorrow.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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