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  1. #1
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    Removing an old label on Map Maker

    Any clue on how to remove a label from Map Maker?

    I fixed the PIN in Dec 2013 but the label still appears where an Editor had the business located previously.

    I gave Google Local Support a try but he suggested I use the submit feedback tool in MM. Instead all that did was change the PIN marker back to the old location when I logged in to the clients GMB account. I've corrected it there and the changes were pending and when I checked back in the dash today the PIN is correct.

    The fact that the label still appears on MM really bugs my client and I am just not sure if this is something that can be removed.

    Anyone been successful with an issue like this in MM?

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    Amber Robinson on G+

  2. #2
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    Re: Removing an old label on Map Maker

    Are there still lots of citations or a few important ones for the old location?

    Because I believe the map labels are all algo based and I've heard that you cannot directly correct them.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Removing an old label on Map Maker

    I'm with Linda. The Map or Place labels are an algorithmic thing from what I can tell.

    This is the relevant Google document on them - https://support.google.com/business/.../6056435?hl=en
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  4. #4
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    Re: Removing an old label on Map Maker

    Kind of a weird situation Amber. MM is pulling up two suggestions:

    1. Law Office of Christina Lesher, P.C., Kirby Drive, Houston, TX, United States
    2. Law Office of Christina Lesher, PC, Colquitt Street , Houston, TX, United States

    There are still citations out there showing the old address of 2719 Colquitt St., Houston, TX 77098 and there is a G+ page

    Have you tried the map Maker Forums? I've had great success getting things fixed using that route.

  5. #5
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    Re: Removing an old label on Map Maker

    Thanks everyone!

    The old location doesn't even show up on MM anymore. The Colquitt address takes you to the PIN drop of her current location. So thats a good thing!

    I think the confusion with the MM editor who had here located across the street from where she actually is is that her office is located in a huge IBC bank. That old label is a drive thru IBC bank.

    Thanks for all the feedback. Going to take some action now!
    Amber Robinson on G+

  6. #6
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    Re: Removing an old label on Map Maker

    Quote Originally Posted by Dustybones View Post
    There are still citations out there showing the old address of 2719 Colquitt St., Houston, TX 77098 and there is a G+ page

    Have you tried the map Maker Forums? I've had great success getting things fixed using that route.
    I agree Justin!

    I'd def work on citations and that G+ Page and think MM is a good idea too.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
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    Re: Removing an old label on Map Maker

    I called Local Support and the Rep said she unverified the page "which is essentially like deleting it and it will fall off in a few days".

    In the past I have had reps say that they deleted the page so I am a little apprehensive if the page will go away but we will find out.

    Next up- cleaning up that old address which I have found EVERYWHERE! Thanks for all your help you guys!!
    Amber Robinson on G+

  8. #8
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    Re: Removing an old label on Map Maker

    UPDATE! Successfully removed the old label

    1. Called Google Local Support and the Rep suggested I used the feedback tool on Map Maker
    2. Submitted feedback through my gmail account with information on when I corrected the PIN and that the label still appeared at a location that was in fact a drive through IBC bank and requested that the label be removed to avoid potential confusion for Clients.
    3. Two days later I noticed that the PIN had been moved in the dashboard of the Clients G+ Listing to the IBC drive through! So I corrected the PIN, again, in the dashboard and waited while the edits were "pending" for 3 days.
    4. Checked MM today and the old label is gone!



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    After
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    Name:  Google Map Maker post edits for old label.png
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    Amber Robinson on G+

  9. #9
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    Re: Removing an old label on Map Maker

    Sweet! Good to know.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  10. #10
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    Re: Removing an old label on Map Maker

    Perseverance! Thanks for letting us know Amber!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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