Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Jul 2012
    Posts
    7
    Thanks (Received)
    0
    Likes (Received)
    0

    Listing Not Ranking After Recovering from "We Currently Do Not Support" Error

    Hi,

    Our client's listing started getting the 'We currently do not support this location' a few months ago. They are a service area business, but we hid their address about a week after the Google Places Policy update. We filled out a support ticket to resolve the issue and now their listing is live.

    However, now they are ranking terribly and their analytics show very few impressions. They used to be in the top 20 in local (not great, but not too bad), and now they are somewhere on the 7th or 8th page for their major categories + location. Any thoughts as to why this is happening?

    Company Details:

    https://plus.google.com/117711472001...ut?gl=us&hl=en

    485 Ohio Pike
    Cincinnati OH 45255
    United States

    Categories: Air Conditioning Contractor, Heating Contractor, Furnace Repair Service, Air Conditioning Repair Service, HVAC Contractor

  2. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Listing Not Ranking After Recovering from "We Currently Do Not Support" Error

    Katherine,

    No time to investigate in detail right now but a couple quick thoughts.

    1st of all best practice is NOT to repeat name, city, state in description and I and others believe she sometimes gives a ranking penalty as keyword repetition is what spammers do. This listing has name repeated once and city and state both repeated twice. In my Advanced Places training I go into more details on this and give suggestions for writing a good description. I'll try to go dig up and post some more tips later.

    The other thing I OFTEN wonder, is whether when a listing is deleted then re-instated, whether it starts over in the cycle and can take about 6 weeks to start ranking again and show analytics. (Not sure it's true but seems like it to me.)

    The other thing I wonder about - is I've seen listings that once penalized seem to carry the penalty for awhile. For instance I've had consulting clients that were suspended, then after suspension could not rank. Seems it took about 8 month for many of them, then suddenly they would be back up to their previous high ranking.

    Again, no time to really analyze this one right this sec, just some quick thoughts.

    Anyone else have any feedback?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
    Member Since
    Jul 2012
    Posts
    7
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Listing Not Ranking After Recovering from "We Currently Do Not Support" Error

    Hi Linda,

    Thanks for your speedy response!

    I had removed one mention of service area from the description when reviewing the listing since I was worried about it, I agree it looks a bit spammy. However, most of our listings have one mention of the service area, do your recommend against that? I always thought it was helpful from a user perspective since the service area of a business is hard to access on Maps. We haven't had any penalties before for it that I am aware of, but I guess the listing was manually reviewed when it was re-instated so that might have caused a problem for this listing.

    I was wondering if you had heard about anyone else having this problem? Do you think some sort of penalty is carrying over from the listing being removed?

    Thanks for your help,
    Katherine

  4. #4
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Listing Not Ranking After Recovering from "We Currently Do Not Support" Error

    Quote Originally Posted by Katherine View Post
    However, most of our listings have one mention of the service area, do your recommend against that? I always thought it was helpful from a user perspective since the service area of a business is hard to access on Maps. We haven't had any penalties before for it that I am aware of, but I guess the listing was manually reviewed when it was re-instated so that might have caused a problem for this listing.
    Sorry, just found time to circle back around on this one.

    Well the problem is not repeating "service area" per se it's repeating the city the address is in.

    If the service area is Cincinnati and that's the city they are located in, then the customer searched for Cincinnati and your client came up because they are located in Cincinnati, so it's redundant to mention it again.

    Different story if they were in Irvine Ca and you wanted to mention they serve all of "Orange County".

    Curious why you hid address. It looks like they are in a commercial location?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
    Member Since
    Jul 2012
    Posts
    7
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Listing Not Ranking After Recovering from "We Currently Do Not Support" Error

    Hi Linda,

    We hid the address because of the change to Google's guidelines: "If you don't conduct face-to-face business at your location, you must select "Yes, this business serves customers at their locations" under the "Service Areas and Location Settings" section of your dashboard, and then select the "Do not show my business address on my Maps listing" option."

    Since this is a contractor who primarily serves people at their homes, we thought it was best to hide their address although they do have an office.

    We did this for all our clients, but this is the only one whose rankings have dropped. I think it must have something to do with that "we currently do not support error."

    Thanks for your input, greatly appreciated!
    Katherine



Similar Threads

  1. Questions regarding "Proximity of Address to Centroid" Factor
    By Nick.SEOSpark in forum Local Search
    Replies: 12
    Last Post: 03-01-2013, 01:53 PM
  2. Rel="author" Tag More Integrated into Organic SERPs? See Examples
    By Local Search News Curator in forum Local Search News (Archive - Closed)
    Replies: 0
    Last Post: 08-06-2012, 09:12 AM
  3. 403 forbidden error
    By Don Berthiaume in forum Forum Tech Support
    Replies: 5
    Last Post: 08-05-2012, 06:36 AM
  4. Ranking for a Franchise
    By zurron in forum Help & Support for Google Local
    Replies: 7
    Last Post: 07-25-2012, 10:18 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •