User Tag List

Thanks Thanks:  0
Likes Likes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 28
  1. #1
    Member Since
    Jan 2013
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Places stuck for months in "Pending" state

    Hey Linda,
    Posting here as requested. Places listing has been stuck in "Pending" for months. Notified Google support, they said they were referring to Engineering but couldn't give me a time frame for resolution. That was a few weeks ago. And of course because I jumped the gun with the G+ place, that was eventually but only recently disabled as well. This is for a Service Area Business with hidden address. Ideas or suggestions welcome.

    Thanks, Brian.
    brianalawayconsulting.com

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,627
    Thanks (Received)
    177
    Likes (Received)
    203
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Thanks for posting down here Brian.

    Right now I'm backed up getting projects done for consultants that have hired me to help them with complicated listing issues, so I need to go play catch up. But I'll try my best to circle back around and help later tonight if I can.

    In the meantime, there's a good chance other members will weigh in to try to help you as well.

    Need more info though...

    Is it still live? Please post link. (Sometimes pending stay live and sometimes not).

    If not live, what industry?

    Was address hidden all along OR were you penalized because was not hidden.

    When you say you talked to support I assume you did troubleshooter?
    And how long ago was last reply and what did it say?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Jan 2013
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Thanks Linda, no rush, after months I'm used to waiting
    No live link. Honestly was so long ago, don't even remember industry.
    It was hidden for as long as I can remember.
    I'll try to dig up the reply.

  5. #4
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,627
    Thanks (Received)
    177
    Likes (Received)
    203
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    "Honestly was so long ago, don't even remember industry."

    You don't remember the industry? You made it sound like this was your listing, so I'm confused.

    But you know the address was hidden for a long time? Due to comment at Mike's I thought it sounded like you thought the listing was nuked for hidden address. But they don't usually put you in pending for hidden address violations, normally that's for other problems on the listing.

    If you want to post screen shot of dashboard I can check to see what the violation or problem might be. Sometimes all you have to do is fix the problem and pending lifts. If you want to post dash, I need grab of the locations screen and the edit screen.

    Thanks, Linda
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
    Member Since
    Jan 2013
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Sorry for the confusion. When I first listed on Places, my business was purely a Computer Support Services business. Over the years it changed. I added Web Services/Marketing and my website reflected both. However, I no longer advertise for Computer Services although I still retain some clients for that. I removed the Computer Services offering from my website. As I made these changes, I updated the Places categories.

    Originally the address (UPS store) was not hidden. But I changed that long ago and didn't see any negative repercussions. The listing was live and as of August of last year I actually had an Adwords ad targeting my Places page. I paused that ad, got involved in projects and when I went back to look at the Places listing, noticed that it was not live but Pending review. I doubt that it's the hidden address but really have no clue. Maybe Google is confused by the morphing nature of my business/website/categories? Or maybe it was the Google+ page? see attached

    As I recall, I contacted Google through the Places support and spoke via phone. After looking at my listing, the rep said that he was sending it to Engineering for review but couldn't give me a time frame for resolution. That was a around 3-4 weeks ago give or take. Guess I could call them again?

    Thanks, Brian
    Attached Images Attached Images   

  7. #6
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,627
    Thanks (Received)
    177
    Likes (Received)
    203
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Quote Originally Posted by Brian Alaway View Post
    Originally the address (UPS store) was not hidden. But I changed that long ago and didn't see any negative repercussions.
    You can't have a UPS address. But that if you get caught you normally get suspended for or deleted. Also sometimes capping every word like you have in description will trigger pending review, just like bad spelling or punctuation will.

    So I'm guessing one or both tripped a filter that booted you in the Q for review, so you went into pending. BUT since support said they sent it to engineering maybe there is a technical issue on the back end as well. Maybe the tech issue caused listing to be stuck instead of moving through the review process.

    If I were you I would move location to your home address if that's were you actually do business. You need to delete from dash. Open new Place page and start over. (I'd do it in a brand new account in case yours has a glitch or bad mojo. Then you need to mark this one on maps as closed/moved.

    Instructions about closing/moving below.

    http://localsearchforum.catalystemar...l-listing.html

    http://localsearchforum.catalystemar...-listings.html

    On new listing write natural sentences don't KW stuff or use all caps in description.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,740
    Thanks (Received)
    48
    Likes (Received)
    64
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Quote Originally Posted by Brian Alaway View Post
    Originally the address (UPS store) was not hidden. But I changed that long ago and didn't see any negative repercussions.

    Thanks, Brian
    Hi Brian,

    Even if you hide the address, you can be penalized for using a UPS address for your Google Places listing. Are you using a UPS address still?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  9. #8
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,627
    Thanks (Received)
    177
    Likes (Received)
    203
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Oh he said "Originally the address (UPS store) was not hidden. But I changed that long ago and didn't see any negative repercussions"

    I thought he meant he changed it, as in HIDING it.

    But just checked on maps and that looks like it's already his home address.
    SO YAY! Skip the moving closing part.

    I would just edit description. You can't just do a string of capped KWs like that. Need to be English sentences and DON'T use all the same KWs from your cats. In fact just to pull this out of pending,
    do a very bland description without KWs. "We offer personalize, on-time service and listen to your needs"
    type of thing...

    Edit desc. Then click submit. Then POKE (click edit again and don't change anything, then click submit.) If this is NOT a real engineering problem, good chance that will pull it out of pending.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
    Member Since
    Jan 2013
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Thanks Linda, edited and poked. We'll see.

    Once that's resolved, what do you recommend for the Google+ disabled page. Wait for their response to my review request - not likely to change due to the hidden address?
    Can't even delete the page.

  11. #10
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,627
    Thanks (Received)
    177
    Likes (Received)
    203
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Places stuck for months in "Pending" state

    Even if you COULD verify/merge Mike, I and even Jade from Google say best to wait. Still too buggy. In your case you can't due to hidden address. So I'd just forget it for now.

    Please keep us posted and let us know if it pops out of pending.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Similar Threads

  1. Replies: 6
    Last Post: 01-08-2013, 12:11 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •