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  1. #1
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    Exclamation BREAKING! Google My Business Update: Review Notifications and Lots More

    Google just launched a very cool update that I've been excited to be able to share with everyone.

    Lots of new treats in store for you guys! All these new features further solidify Google's commitment to continuing to evolve and improve Google My Business.

    GMBupdates

    Remember back in Sept when I broke the news about the new "Click to Call" phone call tracking in Google My Business? It was accidentally launched prematurely, so was rolled back.

    Well that's just one of the new features that just went live with this update, but there are many more.
    Here they all are:

    NOTIFICATIONS for new Google reviews YAY!

    "Click to Call" phone call tracking

    Hot! Heat Maps for Driving Directions

    Working on getting a screenshot of this, but will be very cool to add to your client reports to show them what areas people are coming from to find them!

    Respond to reviews in mobile app (Android, iOS coming)

    AdWords Express Mobil App


    OFFICIAL GOOGLE ANNOUNCEMENT

    Brief forum post: Updates to Google My Business and AdWords Express apps

    Help doc for review notifications: Enable or disable review notifications

    MORE LINKS AND INFO COMING SOON...

    HELP NEEDED: If anyone has a client with lots of driving directions, please share the heat map below. It won't show any client info, so if you crop right you won't have to block anything out. (Since I no longer have clients I don't have a dash I can log into. And the test account Google gave me is a fake business, in the Nevada boondocks, so surprisingly has had no direction requests. )

    What do you think? Pretty awesome???

    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  3. #2
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    Very interesting! Will be interesting to see how this plays out over the next few days.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  4. #3
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    The post above was just all the initial info I got.

    Now I'm adding more details as I get it or figure it out.

    The review notifications I assumed were going to be email alerts, but they are not.

    Per the help doc

    "Every time you get a new review on Google, you'll get a notification in the top right corner of Google My Business. You’ll also get notifications on your phone if you’ve installed the Google My Business app."

    So you need the app for instant notification, or if you log into desktop you'll see in your GMB dash.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #4
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    This is awesome! Looks like a lot of the driving directions requests for one of my clients' hotels come from the airport (makes sense )

    Name:  2014-10-29_1359.png
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Size:  115.3 KB

    Here's another example of the heat map:

    Name:  2014-10-29_1400.png
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Size:  240.9 KB

  6. #5
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    Name:  DrivingDirections.jpg
Views: 243
Size:  67.8 KB

    Hey Linda - not all of mine had the heat map yet but found one
    -----
    CDK Global SEO Specialist & Local Listings Guru

  7. #6
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    Thanks for sharing Cori. Visuals always help.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  8. #7
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    Whoohoo! Thanks for the screenshots Cori and cdawg!

    Think those are so cool and was dying to share, but I just didn't have one I could show.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    OK, so it's nice that they have Review Notifications. Why can't they add NORMAL notifications like with a G+ Profile or Page on desktop? And why can't there be a "Stream" view and "Page" view like the regular mobile G+ apps have? I want to look at my Page in the GMB app the exact same way I can see my Profile.
    Husband, father, dentist, photographer, martial artist, and Google/social media geek.

  10. #9
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    Thanks for the feedback Chip. I'm sure Google will be watching this thread and see it.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: BREAKING! Google My Business Update: Review Notifications and Lots More

    One of our members Owen Kane just sent me a screenshot that shows the heat map and Call Insights.

    Name:  directionsCalls.jpg
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    Thanks Owen!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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