GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Aug 2013
    Location
    Orlando, Florida
    Posts
    7
    Thanks (Received)
    0
    Likes (Received)
    0

    Advice To Remove False Review

    We have gone through the Google My Business support and they felt that the review was not against their review policies, but there are so many inaccuracies about the particular business in the review that the owner feels that the review was for another company. The owner has left a response to the review, but they want to try to take legal action against Google to remove it from showing up on their G+ listing. Anyone had any experience with something like this?

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Dec 2014
    Location
    Los Angles, CA
    Posts
    89
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Advice To Remove False Review

    It seems you took the right step toward answering to the review. Some reviews are not what we expect them to be, even sometimes people rush in leaving a review. sometimes the review does not make any sense, maybe the lights went off and phones are not working and just because you were not able to get the phone you get a feedback=) It happens all the time!!!

    If you called Google to report the review already, i would just step back and try to work on getting positive reviews. One review should not stop you from trying to get other reviews or doing improvements in service.

    If you had a nice well written positive comment to that particular review you are one step ahead from others in business. No matter what feedback you get, moving with a nice comment shows trust and reliability. It shows the level of care you have for your clients, or customers!

    hope this will help.

  4. #3
    Member Since
    Dec 2014
    Location
    United States
    Posts
    18
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Advice To Remove False Review

    Now I want to read this review. I can't imagine a review could be so bad and so damaging that a business owner would want to litigate the matter. Especially if, as you say, the review has inaccuracies. Those are the types of things that potential customers take into account.

    As Gsmithmike said, concentrate on getting more good reviews. That's a lot of energy being spent on one review, you could re channel some of that energy and get 3 or 4 great reviews that would drown out the bad.

    Good luck!
    Robert Ramirez - Bruce Clay, Inc.

  5. #4
    Member Since
    Jul 2012
    Location
    North Attleboro, MA
    Posts
    1,071
    Thanks (Received)
    4
    Likes (Received)
    8

    Re: Advice To Remove False Review

    @brentnau

    These guys' advice is what I'd suggest, too. Also, keep in mind that many customers' BS meters are pretty good. Most people can tell if a review is a fake attack or representative of serious issues.

  6. #5
    Member Since
    Aug 2013
    Location
    Orlando, Florida
    Posts
    7
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Advice To Remove False Review

    Thanks for the feedback. Yes we have worked with the company to acquire additional reviews from their customers, but Google is using this false review as a snippet review in the Knowledge Graph box.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Local Marketing Summit banner above footer new