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  1. #1
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    Why are my Reviews not showing in SERP 7 Pack? Weird Merged Dupe Problem

    This is post #3 to start sharing here some of the more interesting or complicated support threads I work on over at the Google forum.

    The last one I just shared was a case of reviews that looked missing to the user, but the reviews were live on another page. The problem was a weird split page issue.

    This one is interesting and almost the opposite problem. He complains because his reviews are gone. But see what I discovered... It's more of a weird merge/dupe problem.

    Why are my Reviews not showing in SERP 7 Pack? - Google Product Forums

    I have 3 reviews and they are showing on the profile page but not in the SERP.
    I thought maybe because there was not enough reviews, but there were other businesses with less reviews that were listed, so that was not the issue.

    Anyone know how I can correct this and get the reviews to show up in my listing in the SERP?

    Note: Click above to see screenshot
    My reply:

    Hi Craig,

    I have not seen a merged listing for a long time. But I think that's your problem. Let me see if I can illustrate.

    It's a violation to have 2 claimed listings for the same location. Do you have both of these claimed in your dashboard?

    https://plus.google.com/u/0/local/un...%29%20293-0512

    Kaizen Way has 3 reviews. Onpoint has zero reviews.

    But I think the 2 are merged so the data including the reviews flip flops back and forth.

    How can I tell they are merged? On that display at the link above they look like 2 different listings, different names, pics and reviews.

    Click either one and they both go to the same listing.
    From there it gets a little convoluted with changing name and inconsistent branding. But head over to the link above if you want to read the rest.
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    LocalSearchForumLinda Buquet .:. Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon". ;-)

  2. #2
    Member Since
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    Re: Why are my Reviews not showing in SERP 7 Pack? Weird Merged Dupe Problem

    These first 3 are certainly interesting. Thanks for sharing Linda.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  3. #3
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    Re: Why are my Reviews not showing in SERP 7 Pack? Weird Merged Dupe Problem

    Linda, love these case studies because they represent real world issues that are out there. Thanks for sharing.

  4. #4
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    Re: Why are my Reviews not showing in SERP 7 Pack? Weird Merged Dupe Problem

    I agree. These are very helpful.
    Rich Owings
    Local Is Where It's At | Asheville, NC SEO

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