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  1. #1
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    Talking Yelp just cost me a client

    And I dont even care...

    One of my oldest clients was a gym owner. I got him from obscurity to #3 in our market (across engines) in the first 3 months, now he sits at #1. He grew and grew and grew thanks to local search, then he had to buy another location in a bigger market, and I grew that location to #1, too. Last November he suspended my monthly service to limit liabilities so he could sell his business, not a problem. We've had a working relationship for years, he took a chance on me and we both profited.

    Plus he told me I could re-sign with the new owner. No problem. Right?

    Well after 3 months of "just hold on" "cant do it right now" "I have to drop $36k for new AC units", and him still getting the benefit of being #1 on the rankings, things have changed.

    I got an email from yelp claiming the someone with the owners name is requesting ownership of the yelp listing. So I tell yelp "let me verify with him that its his email address and we can add him or transfer ownership" idgaf.

    So I go see him this morning and he blows up when I mention the word yelp. Apparently he was working yesterday and the yelp reps harassed him, calling him 4 times in under 30 mins. They wouldnt let him off the phone, when he hung up they'd call right back, lol. So he had some choice words about yelp and online marketing. And I tried showing him the views/actions from Google and Yelp and prominence of the rankings, but he wouldnt even look.

    Nor would he care. He told me "all these listing produce no memberships, only headaches, take them down." "Exsqueeze me, baking soda?! Are you suuure?" "Yes, word of mouth ONLY from now on." "Google? Bing? Yelp?" "Yes all of em!" I tried explaining that this wont stop the phone calls...he didnt care.

    Now I already know that they have fairly thin margins so this is basically suicide.

    So per owner request, Im suspending the listing. This comedy is worth the lost revenue imo. Worst part is when this turd goes under in 6 months I need to find a new gym. ROFL.

    Geez Main Street is so effin retarded sometimes.

    ---------- Post Merged at 01:58 PM ---------- Previous Post was at 01:55 PM ----------


  2. #2
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    Re: Yelp just cost me a client

    But did you learn anything from this rat's nest?

  3. #3
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    Re: Yelp just cost me a client

    Oh dear Maginot, what a story! Sheesh!

    "So per owner request, Im suspending the listing."

    Are you talking about the Google+ Local listing? Because suspending the listing won't pull it out of search. And Google won't delete it.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
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    Re: Yelp just cost me a client

    For clarification its the new owner who is being stupid.

    ********************************

    Quote Originally Posted by heckler View Post
    But did you learn anything from this rat's nest?
    I wish there was a lesson here.

    One of the reasons Im not tore up about losing $---- in revenue is that I have slipped into a goldmine, and this gym is chickenfeed by comparison.

    The guy that I had a business relationship has moved on; this new owner is no different than the daily rejection I got when I was going door-to-door when I first started. Well the difference is, Im getting a hell of a laugh it all.

    I always felt sorry for businesses I approached who needed my help, but they said no, then they closed down by the end of the year. (I felt that was my inability to articulate the service and it cost owners bankruptcy).

    But this guy I feel less guilt because I know I built the business, I am responsible for no less than 25% of the active memberships and we are talking 6000 memberships between two gyms. Its not like I was asking for equity lol.

    ---------- Post Merged at 02:47 PM ---------- Previous Post was at 02:43 PM ----------

    Quote Originally Posted by Linda Buquet View Post
    Oh dear Maginot, what a story! Sheesh!

    "So per owner request, Im suspending the listing."

    Are you talking about the Google+ Local listing? Because suspending the listing won't pull it out of search. And Google won't delete it.
    Sorry for the inexact language, I deleted the listing. Im sure it'll take 48 hrs or w/e to fully disappear. But right now if you search for gyms in the market, its #1 but the image is a caution sign /!\, if you click to the google+ it gives you the error robot, page does not exist.

  5. #5
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    Re: Yelp just cost me a client

    It won't be deleted from Google search though.

    When you suspend in dash or delete in dash, then it just deletes from your account.

    Then the listing will still be live but will be a blank ugly unverified page. That's why you get the broken image icon because it's deleted from the dash where the images were. And not sure about the G+ page of the page. I guess it would be deleted.

    But the local business part of the listing - the old Place page part if you will, will stay live. It can even still rank and everything if it has the right ranking factors going for it.

    Google won't delete a viable business listing. I've even helped businesses that threatened to sue, they wanted the listing gone so bad.

    As long as it is listed on other directories and YPs Google considers it a public record and won't remove.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Yelp just cost me a client

    Wow, that is frustrating.

    We have had a couple of client's we are running local campaigns for that have seen a boost in rankings and citations but couldn't see the value in continuing our service. Sometimes it is tough to try and articulate why they need this or that.

    Generally I don't deal with our clients as I am on the fulfillment side.

    It will be interesting to see what happens in a few months after his listings have been deleted/suspended. You will have to keep us updated.

  7. #7
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    Talking Re: Yelp just cost me a client

    As long as it is listed on other directories and YPs Google considers it a public record and won't remove.
    Well thats the trick aint it.




    He says he wants to be off of everything. And since they are technically a private club, I will sanitize and scrub.


    Im not usually a dick, but it is his wishes.

  8. #8
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    Re: Yelp just cost me a client

    He's not the 1st SMB to rage about Yelp, won't be the last.

    Good luck Maginot.

  9. #9
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    Re: Yelp just cost me a client

    Oh shit. I just had an evil thought.

    Change the business number on Yelp to his personal cell.

    Should I? He says he doesnt believe in the power of Yelp...

  10. #10
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    Re: Yelp just cost me a client

    Quote Originally Posted by Maginot View Post
    Well thats the trick aint it.




    He says he wants to be off of everything. And since they are technically a private club, I will sanitize and scrub.
    Well hope you are getting paid to do that and he knows, no guarantee.

    Because Google is all-knowing, all-seeing and probably gets data from phone companies and business licenses and everything else. So hard to scrub deep enough to avoid her reach.

    BUT if it's a private club then that may be a different matter. I was not aware it was private.

    Should not have been listed at all then. If you scrub all citations and then report it as a private club, they may take it down.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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