Thanks Thanks:  0
Likes Likes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 21
  1. #1
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,051
    Thanks (Received)
    41
    Likes (Received)
    48

    Exclamation Google Places Missing Reviews - Google+ Local Review Spam Update

    Name:  spammyplace.jpg
Views: 394
Size:  6.4 KBHad a discussion with Google Places management on Monday regarding the increasing problem of missing Google+ Local reviews and/or reviews that post but don't show up online on the live listing.

    IMHO there is a combination of buginess/upgrade issues as well as some spam algos that may be wound too tight.

    I'm under NDA with Google but they gave us permission to share the following high level points.

    • car dealerships are usually, but not always, spammy

    • we only allow one review per person per business

    • copy pasting the same review for multiple locations is also not allowed
    (we will delete both instances of the review)

    • putting URLs in reviews = spam


    Sorry I'm behind the 8 ball on this. Have been swamped and have not had time to share this news til now.

    But Mike blogged it Monday and there is a good discussion going over at his place.

    Google+ Local And Review Issues

    What do you think?
    Does the review problem seem to be getting worse instead of better?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  2. #2
    Member Since
    Aug 2012
    Posts
    103
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    The review migration problem for me has gotten worse. There is, IMO, nothing in your "super secret" response form Google is that is remotely meaningful - it is like a disclosure from a political candidate: absolutely no substance. I am sorry to suddenly pick on you Linda - a person I respect and who is trying to help us all. I just makes me sick that we are all tiptoeing around trying to "be positive" about the bratty, inconsiderate child that is Google. I am most interested in aggregating the failure of google places and giving them a taste of some real "bad press". this is the only way this unresponsive bemoth will listen.

  3. #3
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,051
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    Who's tiptoeing and sugar coating? I didn't say ONE THING POSITIVE about it!

    What I said in fact was "IMHO there is a combination of buginess/upgrade issues as well as some spam algos that may be wound too tight."

    So I would appreciate you not painting my comments with the wrong color brush!!!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #4
    Member Since
    Aug 2012
    Posts
    103
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    Alright. My apologies Linda. I am very, very frustrated.

    ---------- Post Merged at 02:00 PM ---------- Previous Post was at 01:57 PM ----------

    Thank you Linda for being the only person I have ever encountered in the last 2 years of this mess that give a rats *** about my problems (ti sure is not Google). Thank you.

    Stan Denman

  5. #5
    Member Since
    Jul 2012
    Posts
    2
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    Seems to be getting worse if you ask me. A lot of our clients (authentic) reviews have been reviewed for no explicable reason...

  6. #6
    Member Since
    Jul 2012
    Location
    North Attleboro, MA
    Posts
    1,110
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    It’s been hit-or-miss for my clients (and others I know) for about the last two months. Some people don’t seem to have any problems. Others will ask 3 customers for reviews and none of them will stick. I haven’t been able to notice any pattern. My best theory so far is that Google’s jaundiced eye toward car dealerships has also been falling on service-based industries. Again, that’s just based on what I’ve seen recently.

    It doesn’t seem to be getting worse, but I certainly haven’t noticed the situation improve.

  7. #7
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,672
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    Yep, I'm seeing no consistency at all in regards to which clients have lost reviews and which have not. I have seen hundreds of reviews go missing now and none have come back since the G+ Local update.

  8. #8
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,051
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    Yep it's a big problem Joy.

    All see this related post:

    Valiant Effort to Help Solve Google Review Problems
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,672
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    After talking to Mike and looking at the forum thread again, I added 3 more things that are probably affecting the reviews disappearing to my blog:


    1. Solicited reviews are more likely to disappear. Yelp has been known for its nasty review filter and it looks like Google is about to join that list. Jade from Google commented recently that “soliciting reviews is suspect behavior for our systems”.
    2. Review frequency. Posting tons of reviews out of the blue all at once might get your profile flagged and your reviews pulled.
    3. How the person arrived at your G+ Local page. We’re noticing that businesses that have links to their G+ Local page in their email signature or on their website may be more likely to experience their reviews disappearing vs businesses that collect them via a person searching on Google and finding the business listing that way.


    The solicited reviews thing really irritates me. If business owners don't ask for reviews, there will be way less reviews left on Google. I don't see how that is better for Google or for Google users.

  10. #10
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,051
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Google Places Missing Reviews - Google+ Local Review Spam Update

    According to Jade's last few posts it looks like getting reviews in batches or waves is a problem. Sounds like review velocity is a really big issue, so if you get a bunch all at once, that could cause them to be marked as spam.

    Here are Jade's last few posts re missing reviews

    Jade Aug 15: "Still looking into this, guys. Soliciting reviews is suspect behavior for our systems, so please please please make sure your reviews are legitimate and left by your customers of their own accord."

    "The technical issues for reviews still exist -- those are more common in my experience with pages that have had duplicate or merging issues in the past. The majority of the reviews cases that I have investigated from the forum and other channels are reviews being taken down for suspicious reviewing behavior."

    Today Joy asked: "Soliciting reviews is suspect behavior for our systems" - can you elaborate on this? Does this mean that Google now doesn't recommend businesses ask for reviews from their customers? I'm interpreting that it means that if they ask, there is a good likeliness that the reviews might get filtered. If that's the case, I don't really blame businesses for giving up and going elsewhere to collect reviews. At least with Yelp, the filtered reviews are listed below the non-filtered ones."

    Jade replied: ""Soliciting reviews is suspect behavior for our systems.

    What I mean by this is -- it's fine if you reach out to customers to ask them to review, but I do not recommend that you do this in waves. If you want to reach out to legit customers and ask them to review, I recommend you contact them immediately after you have done business with them.""

    And later Jade said: "Well, think about it this way -- in our ideas, the "ideal" review is by a customer who writes a review of a place completely by his or her own accord, on mobile during the experience or at home after. This would mimic the regular flow of the business.

    On the other hand, some SEO companies that resort to spam reviews to deliver "results" would exhibit different behavior.

    It's a system that we are constantly trying to improve, but for now, this is what I can say to try and help. I really don't want legit businesses with legit reviews to get caught, so this is our effort. I can't provide specific numbers (and in fact don't know them)."
    I just posted: But Jade I can understand that spammy reviews follow certain behaviors BUT regular hones businesses using best practices are going to get reviews in waves too.

    Here's a common example that I think often happens and is totally legit. This could be a local store, restaurant, Dentist or whatever...

    Monthly email newsletter goes out. At bottom it says "Check out all our great reviews on Google and please leave us one if you have any feedback to share". Link
    (Totally acceptable and I bet the most ethical brands out there do it.)

    Then due to that newsletter going out to all customers, they may get a bunch of reviews all at once. Then next month another big rush.

    So I def don't think this part of the filter is right or fair...

    But I can understand the spam filter would have no way of knowing if that email was a rep management company offering an incentive instead of from an innocent newsletter from the business.
    Saga to be continued...
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Similar Threads

  1. Replies: 4
    Last Post: 08-14-2012, 11:24 AM
  2. Tips for Avoiding the Googe+ Local Review Spam Filter
    By Linda Buquet in forum Local Search
    Replies: 2
    Last Post: 08-13-2012, 03:01 PM
  3. Update Times for Google Places Data Edits
    By Linda Buquet in forum Google Local IMPORTANT
    Replies: 0
    Last Post: 07-22-2012, 08:54 AM
  4. Missing Google+ Local AKA Google Places Images? Check for Dual Ownership or Hidden M
    By RSS News in forum Catalyst Blog - Old Posts Archived
    Replies: 0
    Last Post: 07-14-2012, 12:35 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •