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Thread: Frozen Listing?

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    Frozen Listing?

    I have two listings, but I'm assuming proper etiquette is one at a time. Upon doing a search for "photographers in charlotte". My listing will come in high for an organic listing, but it will not appear in the local listings. For years (at least 5) I've always appeared here and had a good ranking. My web site is charlottencphotographers.co. I also have another listing for my boudoir photography which takes place at a different location. If you search "charlotte boudoir photographer" my web site of "charlottencboudoirphotographer.com" will appear, however, it doesn't show as a google places listing. This is a newer site, perhaps 6 months old. I've tried to update without changing any data, I've added photos, and more. Any help is certainly appreciated. Thanks in advance.

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    Re: Frozen Listing?

    Hi cjenkins,

    Welcome and thanks for posting the issues so we can take a look and try to help.

    I'm booked with research I need to get done for my consulting clients today, but will try to take a look tonight. Maybe one of our other local pros will give you some insights in the meantime.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Frozen Listing?

    Do you have 2 Google Places listings?
    Are they by chance same address? Same Phone?
    If so that's a problem on several levels.

    I can only find one listing: Charlotte Vibe Photography - About - Google+

    If the other listing is live can you give it so me so I can take a look?

    Then I'll explain after I investigate some more.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Frozen Listing?

    The only other listing I have is https://plus.google.com/117964609207...ut?gl=us&hl=en

    it's for my boudoir photography business. A little more history.....At one point there were duplicate listings for CV Photography, however, it didn't seem to affect anything. However, about 3 months ago I deleted that duplicate. When I first started the Charlotte Boudoir Photographer business, it did have a similar address. Then fearing google wasn't liking it, I updated it to the address where we actually photograph those session and there is also a different phone number for it. I have been able to find the CV Boudoir through google, but only when searching on the maps. It never comes up on a regular search.

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    Re: Frozen Listing?

    Also, some of my reviews seem to be disappearing. If anyone knows of another post that perhaps I'm missing to help solve my problem let me know. This is driving me nuts because I've been pretty good at this for years. Thanks in advance.

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    Re: Frozen Listing?

    Many are having review problems. We are attempting to get more of Google's attention on this issue by consolidating review problems in one thread.

    Please see Mike's post and add yours to this thread. Google Groups

    Linda
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Frozen Listing?

    Thanks Linda for response about the review part. The most important problem for me first is the frozen listing issue. Were you able to complete your research after my latest response to your questions?

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    Re: Frozen Listing?

    No I'm sorry. I am absolutely slammed with this latest G+ merge issue and that review issue and have been trying to help out more at the G forum. I'll try my best to circle back around later in the week or hopefully one of our other pros can help you out too.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Frozen Listing?

    The reviews information you've posted have really helped with that issue. Still hoping someone can give some thoughts on the frozen listing aspect. Thanks everyone.

  10. #10
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    Re: Frozen Listing?

    Regarding Charlotte Vibe Photography, I was able to find, though I'm not quite sure how I came to find it, what is possibly an older listing in Mapmaker. You can search MapMaker using "Charlotte Vibe Photography, 101, N. McDowell St." to find it.

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    As you see, it does have the same phone number as your current location.

    There also appears to be a number of ways that each address is listed in the various directories that is also inconsistent, ie

    "Charlotte Vibe Photography" "101 North McDowell" vs "Charlotte Vibe Photography" "101 N. Mcdowell" vs "Charlotte Vibe Photography" "101 N. Mcdowell St. Suite 110"

    and

    "Charlotte Vibe" "601 South Cedar Street" vs "Charlotte Vibe photography" "601 South Cedar St." vs "Charlotte Vibe photography" "601 South Cedar St. Studio 105E"

    These are just a few of the variations that could exist. Regardless, I'm figuring these are some of the issues that are not helping your situation.

    Perhaps Linda can suggest a best practice for removing this extra listing from MM. As far as the mix / variations of citations, that might be a tougher nut to crack and involve the ever tedious task of updating these citations / directories with your correct NAP.
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    Don Berthiaume
    Genesis1 Mobile
    Mobile Web Sites That Give Your Customers What They're Searching For

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