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  1. #1
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    Rankings just tanked

    Help the sky is falling!

    My clients rankings have just dropped substantially in the last week or so. The client just noticed the change today. And unfortunately the timing coincides with us taking a their new Website live. We took the new site live on Saturday. And now the client thinks that the decline in search rankings is because of the new site going live. However the new site has yet to be indexed and the old version of site still shows in cache.

    There are a few odd things about the situation. First is the fact that the results I'm getting here in Milwaukee Are different from the results that the client is getting when he does a search from his computer in Cleveland So when I do a search from my computer in Milwaukee on Cleveland divorce attorney It shows it as the A listing. However when the client does the same search from his computer in Cleveland the ranking is much lower.

    I have attached a screen print of the places listing. They have ranked in the A or B position for years and before that at the top of the organic. They are listed in their places account as a service area listing serving clients. They do actually serve clients at their office. However it has worked this way for years and have been hesitant to change it.

  2. #2
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    Re: Rankings just tanked

    Hi Brian, I am booked up with consulting clients, attys that need help so may not be able to do a deep dive on this one for you. Plus am out all day tomorrow for a medical procedure, so am madly trying to get caught up.

    But so others can help you we need...

    1) The screen shot never showed up, can you try it again?

    2) Link to G+ L page please

    3) Did you update the existing site so we can't see the old site that WAS ranking? Or is there still and old site and this is a new 2nd site? If so please explain and give links to which is which since the right one may not be showing up on the live listing.

    4) I find it odd that this is the 2nd attorney client of your that has a service area set up since atty's usually don't and should not.

    Thanks for filling in the missing links to make it easier for us to try to help you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Rankings just tanked

    ...

    1) The screen shot never showed up, can you try it again? Screen Print Attached.



    2) Link to G+ L page please https://plus.google.com/113452871278938657183/about?gl=us&hl=en

    3) Did you update the existing site so we can't see the old site that WAS ranking? Or is there still and old site and this is a new 2nd site? If so please explain and give links to which is which since the right one may not be showing up on the live listing.

    We did update the existing site urbanfamilylaw.com. However the old version of the site is still in Google cache. I am including that link below:
    Cleveland Divorce and Family Law Attorneys, Ohio Family Law and Collaborative Law

    Name:  urban screen print.jpg
Views: 265
Size:  40.9 KB

  4. #4
    Member Since
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    Re: Rankings just tanked

    You've indicated that your client is a service area business (sees customers at their location), yet you have not selected to hide the address. This is almost guaranteed to get a penalty. That was the first real obvious thing I saw. Anytime I indicate a client goes to their customers, I hide the address from maps.

    Maybe I missed something, but why would you initially select a law firm to be a service area business?

  5. #5
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    Re: Rankings just tanked

    Eric, yes true BUT that setting is wrong. Should not be set as SAB. Should be set to customers come here.

    BUT BIG PROBLEM. This listing is merged/verified. So now you are not supposed to edit anything in the Places dashboard. So I don't know how to fix this.

    WHEN did you merge/verify G+?

    Because the big ranking issue I see is that this listing is showing symptoms of being deleted and starting over in the ranking cycle. There is no MM history and there are no similar places on the page. So this is LOOKING like a brand new listing that started over and will likely be 6 weeks or so before it works back into the local database and starts ranking again.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Rankings just tanked

    Thank you for your help Linda.

    Will be able to resolve the issue with it listed as customers come here?

  7. #7
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    Re: Rankings just tanked

    We did the merge verify back in October approx. It appears we can go into places and make edits. We were able to change the radio button.
    No, all customers come to the business location

    Will Google accept the change or because of the Merge verify the change wont occur

  8. #8
    Member Since
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    Re: Rankings just tanked

    Brian, as Linda mentioned, do not make any edits in the Places Account Dashboard once a listing has merged.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  9. #9
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    Re: Rankings just tanked

    Quote Originally Posted by Brian View Post
    ...

    1) The screen shot never showed up, can you try it again? Screen Print Attached.



    2) Link to G+ L page please https://plus.google.com/113452871278938657183/about?gl=us&hl=en

    3) Did you update the existing site so we can't see the old site that WAS ranking? Or is there still and old site and this is a new 2nd site? If so please explain and give links to which is which since the right one may not be showing up on the live listing.

    We did update the existing site urbanfamilylaw.com. However the old version of the site is still in Google cache. I am including that link below:
    Cleveland Divorce and Family Law Attorneys, Ohio Family Law and Collaborative Law

    Name:  urban screen print.jpg
Views: 265
Size:  40.9 KB
    The website is likely going to take an Organic search hit for not having the business name in the title. I likely would find other things, but that's a big indicator in my book.

  10. #10
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    Re: Rankings just tanked

    We merged and verified it with google+ in October. The ranking is still showing prominently in Google search(Position "C" for Cleveland divorce attorney). Do you think this will fall further in search results? The Google Places dashboard is showing steady number of impressions and actions when compared to last week or last month, is this a positive sign?

    ---------- Post Merged at 02:34 PM ---------- Previous Post was at 02:29 PM ----------

    Is there no way out once we merge the accounts? How do we rectify the wrong entries?
    Attached Images Attached Images  

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