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  1. #1
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    Google Places Problem

    I have a question --

    Our Places was taken down because we didn't hide our address. After doing what we where supposed to do - it stayed gone and in limbo for a long time.

    We deleted it and started a new one - got the postcard, put in the pin and it went to "Pending Review" ... So it is been pending for probably 5 weeks. When I email support I do not hear back.

    I spoke with a Local Search pro today and he brought my issue up to someone he knows in Google - he told me that I should once again - unhide my address so the listing gets approved and then go back and hide it.

    He seems to say and think that becuase I have my address hidden - it wont get out of review status.

    I dont know about that and hate to mess anything up.

    Any wisdom?

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  3. #2
    Member Since
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    Re: Google Places Problem

    Quote Originally Posted by avanahall View Post

    I spoke with a Local Search pro today and he brought my issue up to someone he knows in Google - he told me that I should once again - unhide my address so the listing gets approved and then go back and hide it.

    He seems to say and think that becuase I have my address hidden - it wont get out of review status.
    That sounds like a bad idea to me. I would personally never advise going against Google's guidelines, especially if they are reviewing your listing. Doesn't make any sense to me.

    Have you checked to see if the listing is live? Pending status can appear in the account even when the listing has gone live.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Google Places Problem

    Quote Originally Posted by Colan Nielsen View Post
    That sounds like a bad idea to me. I would personally never advise going against Google's guidelines, especially if they are reviewing your listing. Doesn't make any sense to me.

    Have you checked to see if the listing is live? Pending status can appear in the account even when the listing has gone live.
    Yes - it sounds bad to me too. It is not live. I check every morning.

  5. #4
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    Re: Google Places Problem

    What type of business is it? What industry?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: Google Places Problem

    HVAC

  7. #6
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    Re: Google Places Problem

    Quote Originally Posted by avanahall View Post
    We deleted it and started a new one -
    Did you contact Google Support after hiding your address? If so, what and when was the last communication you received?

    Did they tell you to delete and create new listing? Even if they did, it sounds like your original listing issue was never resolved. Creating a new listing is not going to fix your problem.

    You need to contact Google Support and ask them to manually review your listing so it can be re-instated. Since the original has been deleted, I don't know exactly what they'll do on the backend... maybe merge the two.

    Here is the link to Support, be sure to log in to the Google account used to manage your listing first, select the last option and wait.

    My listing has incorrect information. - Places for business Help

  8. #7
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    Re: Google Places Problem

    I have done that ... but I have what I hope is VERY good news! We got a call from Someone in Google Maps today and they said they were verifying our address and that was the last step and that we should see it up tomorrow

    I hope it was not too got to be true.

  9. #8
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    Re: Google Places Problem

    Unfortunately - the call from Google Maps did nothing ... still pending

  10. #9
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    Re: Google Places Problem

    UPDATE:

    REALLY WEIRD -- since the call from Google our "Service customers at their location" has been UNCHECKED!!??

    I have a snapshot of our places the Same day just hours before their call and this morning it was unchecked and the we provide service at our location was checked.

    What the heck is going on? Can people be bought-off at Google to mess with your listing?

  11. #10
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    Re: Google Places Problem

    REALLY weird is right.

    I've seen something similar reported at the Google forum.

    Hide address again so when you come up for review you are in compliance.

    BUT SAVE SCREENSHOT again and document all of this including dates in case you need it.

    Is your listing still LIVE? Have you searched for it on maps with phone in this format? (555) 222-3333

    If so please provide link I want to check some things.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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