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  1. #1
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    Local Branded Search Change? Knowledge Graph MIA?

    I just did a search on Google for "Imprezzio Marketing" and was shocked that our G+ listing/knowledge graph didn't show up. It always has in the past with all our reviews. Then I did the same search for "Nifty Marketing" and "Whitespark" and "Powered by Search" and noticed the same thing for all of them. It doesn't return their G+ listing.

    Are you guys noticing the same?
    Last edited by Linda Buquet; 05-28-2015 at 11:00 AM. Reason: Expanded title to be more descriptive
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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  3. #2
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    re: Local Branded Search Change? Knowledge Graph MIA?

    I saw the Knowledge Graph for Whitespark and a few others that I checked but did not see one for Imprezzio, Nifty or Powered by Search. I was logged in to Chrome when I checked.

    I logged out of Firefox and tried the same brand searches and I didnt get a Knowledge Graph for Whitespark but a recent post to their G+ page. No Knowledge Graph for any of the other sites you mentioned.

    Are you logged in or out? Just curious.

  4. #3
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    re: Local Branded Search Change? Knowledge Graph MIA?

    Joy - i'm not seeing it either for those searches - ugh.
    [FONT=Century Gothic][COLOR="#000080"]Susan M. Staupe
    Digital Marketing Manager at Creative Graphics
    Secretary/Treasurer Director at MnSearch.org
    @smstaupe

  5. #4
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    re: Local Branded Search Change? Knowledge Graph MIA?

    I was logged in. I actually see it when I'm logged out in incognito for a lot of them. That's really odd?
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  6. #5
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    re: Local Branded Search Change? Knowledge Graph MIA?

    I checked a couple of those including yours Joy and get no KG.

    But I get one for myself - Catalyst eMarketing. But not sure if it's because I searched for myself and due to personalization. That was just logged in with FF.

    Does anyone else get a KG for me? If you need to add city it's San Marcos Ca.

    You know I read speculation somewhere, maybe in comments at Mike's that when G+ posts went away they thought the KG would be going away soon too?? But can't remember who said it and not sure they had insider info. May have just been a guess.
    OR maybe another temporary bug???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: Local Branded Search Change? Knowledge Graph MIA?

    Linda,

    Logged in - Google.ca - I do not see knowledge graph/g+ listing for you
    Logged in - Google.com (&gl=us added) - I see it

    Logged Out/Incognito - Google.ca - I do not see it
    Logged Out/Incognito - Google.com (&gl=us added) - I see it
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  8. #7
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    Re: Local Branded Search Change? Knowledge Graph MIA?

    So either way with .com you see it?

    That's good. I mean I don't really rely on that particular listing much for what I do.
    And I doubt I get many brand searches. Mainly just nice to have the reviews.

    So mainly was asking out of curiosity so we could try to figure out which show and which don't and why.

    Wonder if it's another update rolling out and that's why results seem a little spotty?

    Are you searching with City in the search? Because often for smaller local businesses you need to add city to pull up the KG. (I know you know that, just wondered if that's how you were searching?)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: Local Branded Search Change? Knowledge Graph MIA?

    It's funny you bring this up, Joy, because I too noticed the same issue with Page 1 Solutions last week. When I noticed it, I did a test search for Location 3 Media since I know they're really into local as well, and same problem with them. No KG, with or without the GEO modifier.

    I did call GMB support about this and the rep I spoke with told me it was a map connection issue and that it needed to be sent to their internal team, but I haven't heard back or seen any change. And, that wouldn't really make sense because when I search in Maps, our listing populates just fine. I called again yesterday and they said it's an issue with the algo. I really wish Google would train their support team a bit more because I get inconsistent info all the time.

    Quote Originally Posted by Linda Buquet View Post

    Does anyone else get a KG for me? If you need to add city it's San Marcos Ca.

    You know I read speculation somewhere, maybe in comments at Mike's that when G+ posts went away they thought the KG would be going away soon too?? But can't remember who said it and not sure they had insider info. May have just been a guess. OR maybe another temporary bug???
    @Linda -- I am seeing the KG for you and didn't need to include the city. I haven't heard anything about the KG going away, but I'm going to do some digging to see if there have been any relevant articles. Let you know what I find!
    Christa Morgante

    Local SEO Analyst at Local SEO Guide

    Connect with me on G+

  10. #9
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    Re: Local Branded Search Change? Knowledge Graph MIA?

    Thanks Christa,

    I don't think the KG is going away.

    Its on the schedule at Google I/O tomorrow too:
    The Knowledge Graph and You: Video actions and reviews
    (At 9 and 3)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
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    Re: Local Branded Search Change? Knowledge Graph MIA?

    Okay now i'm seeing it again for Imprezzio Marketing.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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