GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 4 of 4
  1. #1
    Member Since
    Aug 2013
    Location
    Rochester NY
    Posts
    804
    Thanks (Received)
    0
    Likes (Received)
    0

    Got A bad Review? Here Are Some Tips on How to Deal With It

    We all get bad reviews from time to time. Natasha over at Local SEO Checklist offers some nice tips on how to take care of them. Most businesses don't like bad reviews, but if handled correctly, you can turn things around in your favor.

    How to Deal With Online Review Slander

    Reviews are a part and parcel of running a business that can really affect your bottom line. The more reviews you have on local directories and other platforms such as Facebook, Google+ and Foursquare, the more likely you are to get more customers walking into your establishment.

    The downside of allowing just about anyone to review businesses online is the increased chances of getting bad reviews from a disgruntled customer, or worse, slander from John Doe. These can negate all the good reviews you’ve been getting from your satisfied customers.

  2. GradeUs in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,568
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Got A bad Review? Here Are Some Tips on How to Deal With It

    Thanks for sharing that one Justin. Such a hard problem to deal with if it every comes up for you or clients.

    For anyone new here that's concerned with reputation management or marketing, there are lots more great posts in our Google+ Local Reviews sub-forum.

    Any other good tips to share? Or bad review experiences???

    Thanks again Justin!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Jul 2012
    Location
    Denver, CO
    Posts
    434
    Thanks (Received)
    4
    Likes (Received)
    10

    Re: Got A bad Review? Here Are Some Tips on How to Deal With It

    I like to put my consumer hat on when it comes to review strategies. I like to think of "bad" reviews as a great opportunity to differentiate yourself, show off a bit and give customers an idea what your business is all about. As a consumer, I am not really impressed by a ton of 5-star reviews but a great, tactful response top a bad review is more likely to draw me to a business. Great read!
    Free Local Checklist
    51Blocks - "White Label" Google Places & Website Development/Hosting - Will Pay Good $$ for Wordpress website hosting referrals
    Wordpress Site Speed Problems? Site speed optimization is part of our hosting - 90's on Google PageSpeed Insights

  5. #4
    Member Since
    Feb 2015
    Location
    Marlboro, NJ
    Posts
    65
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Got A bad Review? Here Are Some Tips on How to Deal With It

    The 5 star review system is inherently broken. It's too simplistic and too easy to gamify (on both ends). Her points are outstanding nevertheless - unless the review is a pure violation, the best thing is simply to reply in your very best "customer service" voice.

    We're thinking quite hard about changing how reviews are done. If anybody would like to hear (and critique!) our thinking, reach out to me privately.

    Thanks,
    Scott

Similar Threads

  1. Google+ Local Review Q&A + Great Tips
    By Linda Buquet in forum Local Search
    Replies: 12
    Last Post: 11-02-2012, 08:50 AM
  2. Tips for Avoiding the Googe+ Local Review Spam Filter
    By Linda Buquet in forum Local Search
    Replies: 2
    Last Post: 08-13-2012, 03:01 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new