Local Marketing Summit banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 6 of 6
  1. #1
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,721
    Thanks (Received)
    32
    Likes (Received)
    48

    Really Surprised by a Google Employee Response

    Hi All,

    I just wanted to share a response that I received from a Google employee that I received during some troubleshooter reporting that I was doing.

    First of all, I'm not trying to bash Google employees who work in the support dept., in fact this particular employee has been incredibly responsive and helpful, which is usually the case. However, I was scratching my head when a response I got, indicated a level of knowledge that is way below what I had thought these employees are at. Here it is:

    "Thanks for providing that screenshot, that's very interesting. I'm
    surprised you're able to see this data, our systems are designed to only
    display your statistics of 30 day periods at a time.
    However,consider yourself lucky that you can view this, this is the first time
    I've seen data older than 30 days on any listing.

    If you wouldn't mind, and if you have time, could explain how you got to
    view this? If not, that's totally fine."

    Can anyone spot the reason why my jaw dropped at this response?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  2. GradeUs in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Really Surprised by a Google Employee Response

    OMG Jaw hit floor. Me too!

    Well I'm still going to try to find a bright side in this and say that hopefully this signifies they are bringing new support people in who are still in training???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,721
    Thanks (Received)
    32
    Likes (Received)
    48

    Re: Really Surprised by a Google Employee Response

    I was thinking/hoping that exact same thing Linda

    I think it can also serve as a lesson to really think about what Google employees are saying. Not everything should be taken at face value, because there always seems to be hidden meaning in responses, guidelines, etc. Whether it's intentional or not is the fun part.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  5. #4
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Really Surprised by a Google Employee Response

    HA! So true!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,664
    Thanks (Received)
    57
    Likes (Received)
    63

    Re: Really Surprised by a Google Employee Response

    HAHAHA Colan just sent me the employee's response:

    Hello,

    I am in awe right now, thank you for teaching me that and for providing
    your helpful screenshot Since I was not aware of this, I reviewed this
    with my team, and it appears that the only data we have is what is
    displaying. Unfortunately, we're not sure why your previous data is not
    displaying but there is nothing we can do to influence it to display.

    If you have any questions or concerns regarding your listing in the future
    please reply back to this email thread and I will be happy to help.
    Have a wonderful day~

    ---------- Post Merged at 04:25 PM ---------- Previous Post was at 04:24 PM ----------

    I also wanted to comment this makes me a little nervous since I constantly advise people to use the troubleshooter.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  7. #6
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Really Surprised by a Google Employee Response

    Ditto that Joy. It made me REALLY nervous, but since I've been busting Google's chops on so many things lately and am starting to sound so negative, I was just trying to look on bright side. BUT am totally with ya!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Local Marketing Summit banner above footer new