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  1. #1
    Member Since
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    Asheville, NC
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    Client doesn't show up on map even though there are few competitors

    Hi all,

    I'm scratching my head over this one. Any idea why this company (Sugar Hollow Solar, Fairview, NC) does not show up in the map pack or under "more places" for terms like "solar installers," even when you zoom in to their actual location on Google Maps?

    They are doing okay organically -- they rank fifth for solar installers in organic listings in the metro area (Asheville, NC). And they show up fine when you search for the company name.

    There are only a few competitors in the area, and the client is located right outside of town, but they don't even rank in their immediate area. Perhaps there is something obvious that I'm overlooking!
    Rich Owings
    Local Is Where It's At | Asheville, NC SEO

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  3. #2
    Member Since
    Jul 2012
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    Toronto, Ontario
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    Re: Client doesn't show up on map even though there are few competitors

    Hi Rich,

    Interestingly they are first for "solar installers fairview nc"
    Name:  solar.jpg
Views: 66
Size:  107.3 KB

    Since this is an SAB, should the address not be hidden? Address appears to be residential. Not saying this is the ranking issue, but worth correcting if needed.

    Part of the problem could be that Google just doesn't have enough information about the business to have a high trust level. There are a lot of incomplete or non-existent listings on some of the important sites - https://goo.gl/IX4Fdl
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
    Member Since
    Apr 2014
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    Asheville, NC
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    Re: Client doesn't show up on map even though there are few competitors

    Hi Colan,

    They are not home-based. They have an office that is regularly staffed. But I wonder if I should list them as SAB only. I can't imagine many customers come to them.

    That search is so weird. Before Google pulled the plug on search location, if I set it to Fairview, they did not show up. And if I search from Asheville and then move the map and zoom in on their road, I see "Back to web results for solar installers...
    There are no results here. Try searching in a different location."

    Yes, they do have some NAP issues -- they moved and changed their name in the last year. I set them up on Moz Local in late October, so that info is trickling out. And I've been doing lots of manual cleanup too.
    Rich Owings
    Local Is Where It's At | Asheville, NC SEO

  5. #4
    Member Since
    Jan 2013
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    Austin, TX
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    Re: Client doesn't show up on map even though there are few competitors

    NAP issues. They moved. They changed name as well. Clean up the data and I'm sure you'll see a bump in pack rankings.

    I would go to Colan's blog and read Joys post about dealing with changing addresses in maps.

    http://searchengineland.com/5-major-...delines-236270

    I would consider going to SAB as well.


    Sent from my SM-G900V using Tapatalk
    Last edited by CodyBaird; 12-04-2015 at 07:54 AM.

  6. #5
    Member Since
    Apr 2014
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    Re: Client doesn't show up on map even though there are few competitors

    I agree. And it's worse when it's a move + rebrand!

    I will mull over the SAB idea. Thanks for chiming in.
    Rich Owings
    Local Is Where It's At | Asheville, NC SEO

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