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  1. #1
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    Duplicate listing

    Hi, I have a duplicate non verified listing (that has been created by Google itself). I need to know what is the best practice.. either ask for it to be deleted or merged, and how do I actually do it? I can't see any obvious way to report it? Thanks in advance

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  3. #2
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    Re: Duplicate listing

    Joy wrote up a duplicate 'what to do' guide you can check out here:
    The Proper Way To Deal with Duplicates in Google My Business

    The short of it is, since you have an unverified duplicate, you can just mark it for deletion in mapmaker. She suggests putting the profile link to the correct listing there too when you mark it as a duplicate, just to make it easier and more likely to be approved.

    I'd personally also be asking why that duplicate was created in the first place... you might have some NAP cleanup to do for your business. Does the duplicate have an incorrect name, address, or phone number? If it does, see if you can hunt down where Google's pulling from, and fix it.

  4. #3
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    Re: Duplicate listing

    If the listing has any reviews on it (always check for that) you can also get GMB to move them to the right listing.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  5. #4
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    Re: Duplicate listing

    Hi Joy. There are no reviews but there is one +1 for some strange reason. So ideally I would like to merge it with my verified/real listing.

    Can I contact Google support through GMB to ask them to merge the two or delete the duplicate and let me have the +1 on my correct listing? That would be the easiest way if possible?

  6. #5
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    Re: Duplicate listing

    If the Google self-created dupe has bad reviews, do you still need to have Google move them to the proper listing? :rolls eyes:

  7. #6
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    Re: Duplicate listing

    @Mopo100 - Yes you can call GMB to merge. I wouldn't worry about the +1, it has zero impact on anything.


    @Laustin - If they were bad reviews, I probably wouldn't bring it up to GMB support and hope they didn't notice, but they probably would, and would move them.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  8. #7
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    Re: Duplicate listing

    @Joy

    Sorry to be a pain but is there any way to email google support directly through GMB to notify them? I'm sure there was (quite recently too) but I cannot seem to find a way to do it now. I'm based in the UK so want to try and avoid phoning/waiting on the line for ages etc

  9. #8
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    Re: Duplicate listing

    There is an email option still but it has a disclaimer on it that it takes them 1-2 weeks to respond: https://support.google.com/business/...source=ts&rd=1

    Are you on Twitter? I would tweet it to @GoogleSmallBiz
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  10. #9
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    Re: Duplicate listing

    @Joy Do you think they would receive/respond to a direct message on Twitter? I don't really want to tweet about it publicly

  11. #10
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    Re: Duplicate listing

    I haven't tried it but I'm guessing they would.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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