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  1. #1
    Member Since
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    Toronto, Ontario
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    Widespread Google Reviews Bug

    Looks like there is a pretty widespread Review Bug going on as we speak. I am seeing the issue on all the listings that I have checked. Review count and review summary is accurate but when you click through to read the reviews, they are gone, or at least a good chunk of them are.

    Here are some other places it's being reported:

    https://www.en.advertisercommunity.c...13#M2904%C2%A0

    https://www.en.advertisercommunity.c...13#M2904%C2%A0

    Whar are you seeing?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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  3. #2
    Member Since
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    Portland
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    Re: Widespread Google Reviews Bug

    Yep- my 12 reviews don't show, even when I am managing the page...Name:  Ross NW Watergardens   Reviews.jpg
Views: 69
Size:  26.5 KB
    My landscape marketing blog is at triple16.com

  4. #3
    Member Since
    Jan 2013
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    Austin, TX
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    Re: Widespread Google Reviews Bug

    Annoying. Just looked at 10 accounts and all are missing the actual review count for about 90% of reviews. I feel like Google is holding G+, Maps, GMB, GA, and GSC together with duct tape and crazy glue. Data isn't reliable on all of it. Spam plagues/ruins all stats. Data sample sets instead of comprehensive data further dilutes the numbers. Now reviews are gone..... We have at least a dozen clients with 100+ Google reviews. I'm going to not even mention this. They will lose their $#!^.

    I'm not advocating yet another mass shooting but if it were going to happen....Mountain View. I kid.

  5. #4
    Member Since
    Oct 2013
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    Portland, OR
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    Re: Widespread Google Reviews Bug

    I'm seeing this too, and it looks like there's threads starting to pop up on the GMB forums about it. Interestingly enough, it looked like Helmut (in Germany) was still getting all the reviews showing for businesses though.

  6. #5
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    Re: Widespread Google Reviews Bug

    I am also seeing the same thing. Says there are 25 reviews, but when you click on them to see all, only 5 are showing. This is from the KG.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  7. #6
    Member Since
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    Re: Widespread Google Reviews Bug

    Here's the thread in question I mentioned earlier:
    https://www.en.advertisercommunity.c...ead/m-p/509589

    Here's the quote that made me decide to come back and link it directly:

    "I spoke to Google on the phone. After an escalation, they did say that their engineers are now aware of the issue and that many businesses are suffering from it. They said it might take up to 1 week (from 2/3/2016) to fix this problem. Let's hope it's quicker than that."

  8. #7
    Member Since
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    Re: Widespread Google Reviews Bug

    Appears we have several shakeups going on.

    Between this and Cori's issue with all her locations disappearing from 5 accts, and then the # of locations all changing on every page refresh...

    My spidey senses are tingling, making me wonder if an update is in the works.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Alabama
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    Re: Widespread Google Reviews Bug

    I've seen this as well with our clients, really disturbing. Would calling google, and reporting them help? This is serious bug. I searched some random businesses, same thing, shows 30+ reviews and only displaying 3 - 5...!!

  10. #9
    Member Since
    Sep 2014
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    San Marcos, CA
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    Re: Widespread Google Reviews Bug

    It wouldn't suprise me either way, that is, either:

    • It's a bug and they will fix it soon, or else...
    • It's part of the evil Google plan to make us pay more and more ad money to them



    Sheesh. Who knows?

    [set cynic mode on]
    Here's the interesting thing: This is all sort of like the ways that changes in the tax laws are for lawyers and accountants. Every new tax law can be secretly thought of as "the lawyers' and accountants' full employment act". The same goes for Google changes, in a sort of sad way. Every time Google changes the rules or plays hide-the-ball, it results in new work for SEOs. It really, really annoys clients and that annoys all of us, of course, since we have to deal with the clients and help them get over it.
    [set cynic mode off]

  11. #10
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    Re: Widespread Google Reviews Bug

    It looks like this bug has been squashed?

    I agree that this reeks of duct tape and crazy glue--with easily millions of $ of business at stake during a 5-6-hour reviews outage.

    On the other hand, I share Linda's excitement for a potential update: As we like to say in the product biz, if you're not occasionally breaking things, you're not moving fast enough.
    Jon Hall | Founder of Grade.us, White-label Review Management for Marketers, SEOs and Agencies | Author of The Marketer's Guide to Customer Reviews

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