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  1. #1
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    What to do When Maps Has it Wrong

    I'm setting up a business page for a new customer in Google+ Local. When I Google the customer's physical address on maps.google.com I Google it as "7632 W Post Rd, Las Vegas NV 89113." Google changes the city to Spring Valley, NV. The client considers their business to be in Las Vegas, and they say that their business is in the city of Las Vegas, and http://www.melissadata.com verifies the address as Las Vegas. My concern is that proceeding to set them up using Las Vegas will create an authority problem with Google because Google apparently considers the address "Spring Valley." Can you give me an opinion on this?

    (By the way, I first ran this question by Myles at Bright Local - who have superior customer service, by the way - and Linda Buquet commented on it already. Linda, in your comment you cited this link:
    7632 W Post Rd, Las Vegas, Clark, Nevada 89118 - Google Maps. However in that link the zip is 89118, which is not the client's zip.)

    By the way, "Spring Valley" is an unincorporated town, and the actually municipality is indeed Las Vegas.

  2. #2
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    Re: What to do When Maps Has it Wrong

    Hi Ross, welcome and thanks for posting.

    Can you post a link to map showing where the business actually is? With map marker in the correct place? Because when I Googled it, I guess I ended up at the wrong location.

    And if different a link to the search that shows the wrong city? Because when I searched maps it came up correctly as Las Vegas.

    We have 2 Maps Gurus that post here and they usually check this forum in the evening after work. I know they'll have answers for you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: What to do When Maps Has it Wrong

    Thanks for the response Linda. Here's the link to the maps search I run: 7632 W Post Rd, Las Vegas NV 89113 - Google Maps

    Here's a screenshot to what I see when I Google the address, along with some comments: 2013-03-11_1443 - rossbarefoot's library

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    Re: What to do When Maps Has it Wrong

    Is their map marker in the right place in your 1st link?

    What's weird too is when I search for address spelled out with no zip, it puts the map marker at a
    totally different section of Post Road. 7632 West Post Road, Las Vegas NV - Google Maps
    and suggests "7632 W Post Rd, Las Vegas, Clark, NV 89118"

    We def need a MM guru for location problems like this.

    Hopefully Andrew or Gregg AKA Flash will be by later night to help work on issues with the map layer.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
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    Re: What to do When Maps Has it Wrong

    The pin placement in the screenshot I gave is not accurate. Take a look at this screen capture, which shows the position of the result you got without the zip, Linda; the position I got using the correct zip, and the actual location of the business: 2013-03-11_1502 - rossbarefoot's library

    ---------- Post Merged at 05:27 PM ---------- Previous Post was at 05:23 PM ----------

    Geez, Louise....

    It's getting even goofier now; it's changed just since my last screen capture a few hours ago: http://screencast.com/t/Gscb7D4xnYY

    So what do I do now? Use the wrong zip code just so Google won't think I'm dis'ing them???

  6. #6
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    Re: What to do When Maps Has it Wrong

    Quote Originally Posted by Ross Barefoot View Post
    So what do I do now? Use the wrong zip code just so Google won't think I'm dis'ing them???
    No you need to use the correct address no matter what. Just may be helpful if the guys can get the map fixed 1st, but not sure how much it will matter. Just hang on and let's see what they have to say.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
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    Re: What to do When Maps Has it Wrong

    Thanks Linda. Hanging on ;-)

  8. #8
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    Re: What to do When Maps Has it Wrong

    Quote Originally Posted by Ross Barefoot View Post
    I'm setting up a business page for a new customer in Google+ Local. When I Google the customer's physical address on maps.google.com I Google it as "7632 W Post Rd, Las Vegas NV 89113." Google changes the city to Spring Valley, NV. The client considers their business to be in Las Vegas, and they say that their business is in the city of Las Vegas, and http://www.melissadata.com verifies the address as Las Vegas. My concern is that proceeding to set them up using Las Vegas will create an authority problem with Google because Google apparently considers the address "Spring Valley." Can you give me an opinion on this?

    (By the way, I first ran this question by Myles at Bright Local - who have superior customer service, by the way - and Linda Buquet commented on it already. Linda, in your comment you cited this link:
    7632 W Post Rd, Las Vegas, Clark, Nevada 89118 - Google Maps. However in that link the zip is 89118, which is not the client's zip.)

    By the way, "Spring Valley" is an unincorporated town, and the actually municipality is indeed Las Vegas.
    Google uses physical addresses for locations on the map. Because the business is in Spring Valley it is not in Las Vegas (city). As an unincoporated town that isn't within the territorial boundaries of the City of Las Vegas it would qualify to have a City/Town/Village category and it would be located in Clark County, Nevada. Likely the Address POI is corrupted, there is bad zip code boundaries and/or there are other factors at play. For now I would use Spring Valley as the city address. I will check when I'm by a computer and consult someone familiar with the area. I wouldn't use Las Vegas as a city for the address since it is not physically located there, unless my understanding of Spring Valley is wrong. I'll let you know what I turn up.

  9. #9
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    Re: What to do When Maps Has it Wrong

    "For now I would use Spring Valley as the city address."

    Because changing address and especially city in G+ Local can be very problematic, I would recommend NOT just using SV for now and then maybe having to change it.

    I'd just hold off on the listing and wait at least a couple days and see what Andrew can turn up, rather than possibly having to change it.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
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    Re: What to do When Maps Has it Wrong

    Andrew pointed this out to me since he's not near a computer. I only have a minute, but looking along that block of road all the businesses use Las Vegas. The postal code is marked as Las Vegas within the map (though that's not what pulls the city name).

    I would suggest that you get the listing created in Map Maker first, and then claim it.

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