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  1. #1
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    Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    This isn't an April Fool's joke I promise

    I've had a several reports this morning about listings vanishing out of the SERPS and reviews completely disappearing (all reviews vanishing).

    I believe it's a bug but have asked Google for more information. This is the pattern I'm seeing:

    - The listing disappears from the SERPS
    - All reviews vanished off the listing
    - The listing is still fine in MapMaker and still is listed as verified
    - The URL for Google Maps with the CID number (example) doesn't work.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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  3. #2
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    An update from a business owner:

    I just got off the phone with Google support. They said multiple businesses have reported a similar issue and that they think it is a technical problem on Maps. They said it should be resolved and back to normal in 24-48 hours.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  4. #3
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Michael Hodgdon just mentioned on the Local Search Pros Community that if you login to GMB and move the pin marker it should fix it!
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  5. #4
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Yes, this worked for us, quite odd

  6. #5
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Thanks Joy. I bet they're are quite a few clients and consultants freakin' out right about now.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  7. #6
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Thank you, Joy. I started getting a little worried. The listing only disappeared for 2 of our clients, but I freaked out a bit. Thank you for the post.

  8. #7
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    I should have come here first!

    Just got off the phone with GMB support as most of our listings are down (missing reviews and no knowledge panel in SERPs).

    The rep on the phone told me to call back in 2 weeks if the issue isn't fixed by then. LOL

  9. #8
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    HA! Gotta love those "helpful" phone support reps.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  10. #9
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Wow, just another reason it's a good idea to take a peek at the forum every day. Knowing this kind of thing when the client calls in a panic is a huge way to keep the relationship healthy. Thanks for sharing Joy!

  11. #10
    Member Since
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    Re: Possible Bug: April 1 Impacting Reviews & Listings on Google Maps

    Edgar Estrada from Brandify also pointed out:

    For GMB dashboard with hundreds/thousands of listings, a bulk upload with any minor tweak to the 'Description' field will restore the listings. (e.g., remove a period at the end of a sentence). 
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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