GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5
  1. #1
    Member Since
    Mar 2016
    Location
    New Jersey
    Posts
    365
    Thanks (Received)
    75
    Likes (Received)
    49

    Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    Today's Blog Post:

    Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    "Hug Your Haters" will change the way your businesses approaches customer service.

    Jay Baer has written one of the most important and useful books on customer service for our current age.

    “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival.

    “Useful” because he distills these insights into axioms that brands and business owners can enact today to turn customer service into a bigger driver of business success than product quality or marketing dollars.

    In this post, I’ll give you a quick take on the insights and axioms that make this book a must-read for anyone responsible for a brand or business.
    Discussion Question:

    How are your clients adding Social Media, Forum, and Online Review Site Customer Service to their business? Or are they?

    How do you think Customer Service will change in the future with all of the new public facing channels becoming increasingly important to consumers?

    If you found the blog post interesting, please share it with anyone that you think would find it valuable on Twitter, Facebook, LinkedIn or your social media channel of choice!

    Don't hesitate to reach out if you ever want to discuss reputation management and if you have any requests for topics that we can cover on the Grade.us blog.

    Please follow Grade.us on Twitter, Facebook and LinkedIn!

    Thank you for taking the time to read our blog!
    Last edited by Linda Buquet; 05-18-2016 at 06:21 AM. Reason: Added your blog post link w/in the quote and increased font size in the quote for readability
    Garrett Sussman | Grade.us Content Marketing Manager
    White-label Review Management Solutions for Marketers, SEOs & Agencies
    Twitter | LinkedIn | Facebook

  2. GradeUs in thread
  3. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,568
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    Thanks Garrett!

    I've heard so much about this book! Either it's really really good word Jay is the master of PR - because it seems everyone's talking about it.

    Can't wait to read your post Garrett, and I hope some people will weigh in.
    You always ask such great questions to get the conversation going!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
    Mar 2016
    Location
    New Jersey
    Posts
    365
    Thanks (Received)
    75
    Likes (Received)
    49

    Re: Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    Thank you Linda! Jay is a very smart individual. He has a great and easy to consume writing style as well.

    I hope you enjoy the post and find some useful info in there!
    Garrett Sussman | Grade.us Content Marketing Manager
    White-label Review Management Solutions for Marketers, SEOs & Agencies
    Twitter | LinkedIn | Facebook

  5. #4
    Member Since
    Oct 2013
    Location
    Portland, OR
    Posts
    771
    Thanks (Received)
    2
    Likes (Received)
    5

    Re: Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    That's a great post Garrett, I might have to grab a copy of that myself. That's definitely something I talk with clients and friends about, and it's something I see fairly regularly in the GMB forum as well... how to respond to reviews, especially negative reviews. I haven't seen this as much with friends and clients, but on the GMB forum it's not unusual to see a business owner with a competitor or an upset ex employee leaving an angry message, and going off the handle on them publicly is a terrible way to endear new customers. This is a good article to cover that, I'll save this for posting when that comes up.

    I hadn't seen that review checking tool at grade.us yet either, that's a useful tool. Good stuff.

  6. #5
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    14,568
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Hug Your (Online Review) Haters: Tips From Jay Baer's Best Selling Book

    Quote Originally Posted by James Watt View Post
    I hadn't seen that review checking tool at grade.us yet either, that's a useful tool. Good stuff.
    I had to sift through the links to find what you were talking about James.

    Well worth the effort! Nice reporting tool Grade.us. Here it is if anyone else is wondering: https://www.grade.us/home/lookup
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Similar Threads

  1. Replies: 3
    Last Post: 05-13-2014, 02:47 PM
  2. Replies: 1
    Last Post: 01-21-2014, 12:54 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new