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  1. #1
    Member Since
    Jun 2016
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    Forwarding Number OK with GMB?

    Is it OK to use a call forwarding number with GMB? If so, any recs?

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  3. #2
    Member Since
    Oct 2012
    Pittsburgh, PA
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    Re: Forwarding Number OK with GMB?

    It depends. What's the need for a call forwarding number? Why wouldn't you want to use the actual business number?
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  4. #3
    Member Since
    Jun 2012
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    Re: Forwarding Number OK with GMB?

    Thanks Eric, yes we need more info on specifics. But in general...

    The GMB Guidelines:

    Website and phone

    Provide a phone number that connects to your individual business location as directly as possible, and provide one website that represents your individual business location.

    Use a local phone number instead of central, call center helpline number whenever possible.

    Do not provide phone numbers or URLs that redirect or "refer" users to landing pages or phone numbers other than those of the actual business, including pages created on social media sites.

    Additionally if this is an existing business, most of the citations would be for it's real #.
    Any change to NAP can cause problems.
    Linda Buquet .:. Forum Founder, Google Local Specialist

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