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  1. #1
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    Google Mapping Issue

    When doing a search of "tattoo removal austin" (The primary search for the business category) I and 9 other businesses were dropped from the Google map and I think it's because we are no longer considered in Austin, TX. All businesses removed from the map are West of US1 which is approx. 2 miles West of the center of downtown Austin. I have spoken to Google (India) nine times and after they tell me it's an "optimization problem and we talk through it we always end with, it's a mappings settings issue and only the Google map people can fix it, they will call back.

    Any thoughts on how I can get back in the game... it's killing my business as 80% of my business comes from Google.

    Dave

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  3. #2
    Member Since
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    Re: Google Mapping Issue

    Hi Dave,

    Can you provide the details of the particular business you would like us to troubleshoot?

    As well, what was the date that the listing(s) fell out of the pack?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Google Mapping Issue

    Thanks Colan, the business is Laser Focus Tattoo Removal, the URL is LaserFocus Tattoo Removal - Austin, TX.
    I am not sure of the exact dat but I estimate the 1st week in June.

    Dave McKenzie

  5. #4
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    Re: Google Mapping Issue

    I'm seeing several edits to the listing's address in Map Maker. It looks like a suite number is being added and then removed over and over. That's likely what support was referring to.

    I can also see that the street address is actually missing when viewing the listing in edit mode in Map Maker. -

    Name:  Google Map Maker.png
Views: 164
Size:  45.2 KB

    https://www.google.ca/mapmaker?iwloc....8608728471528

    I'll ping Joy on this one.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: Google Mapping Issue

    Colan,
    This is very helpful!
    We had some address issues early on and couldn't get Google certified until we resolved them however, we got them resolved in March and there shouldn't be any edits after late March. In April and May we were on the map consistently and then fell off in June along with 10 competitors.
    Are you seeing address changes post late April?

    Dave

  7. #6
    Member Since
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    Re: Google Mapping Issue

    Dave, there was an edit on June 13th, 2016.

    Curious, what do you mean by "Google Certified"?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  8. #7
    Member Since
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    Pittsburgh, PA
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    Re: Google Mapping Issue

    I found another business with your address:

    Endeavor Physical Therapy Four Points (North West)
    6911 Ranch Road 620 N. Suite B-201
    Austin, Texas 78732

    Little confused where exactly you're at, especially since the address you gave maps me to a Walgreen's. Is the pin marker in the wrong place?

    Google Map - https://goo.gl/maps/u7uHYSmkTqz
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
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    Want to talk? Book time with me here

  9. #8
    Member Since
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    Re: Google Mapping Issue

    Colan,

    Google wouldn't authorize our business page until they mailed us a postcard with a code on it and we responded verifying that we got the postcard and the address was authentic.

    Thanks

  10. #9
    Member Since
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    Re: Google Mapping Issue

    Hi Eric,

    Both good questions, the physical therapy place is right next store to us and, they are actually B-200. Our space used to be part of theirs...
    The Walgreens is right in front of our building, same address but different suite. I'll move the pin.

  11. #10
    Member Since
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    Austin, TX
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    Re: Google Mapping Issue

    You are right down the street from me - we probably hit the same Rudy's for BBQ! When I search "tattoo removal" you come up organically 6th (I am searching using browser incognito mode and currently at my office on Jollyville rd). "tattoo removal near me" is organically 10th. "tattoo removal in Austin" you are missing. "tattoo removal near 4 points austin" you are first.

    I am extremely familiar with the local Austin market - one of my clients is a photographer in West Lake Hills with an occasional "Austin" problem.

    Looks like tattoo removal is getting treated by Google as a allied medical practice - and the 4 Points area is in the Lakeway "neighborhood" - long story short it appears Google is reslicing Austin again and you are no longer in generic "Austin" (which is 78701) for geo search. This appears to be a recent change.

    Cleaning up your map address, getting your citations aligned so they all have the identical address, and getting some local backlinks within Austin will possibly help pull you back in.
    Local SEO|SEM|Social| Nehmedia ~ Personal Blog

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