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  1. #1
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    GMB profiles soon to be no longer accessable on plus.google.com?

    I looked in a few industries, looks like mine isn't the only one affected.

    I checked out a half a dozen wedding photographers, they all show this way. Here's one:
    https://plus.google.com/+Powersstudios

    This is definitely the old profile, it comes up for Powers Photography Studios sitelus.google.com "(503) 478-0997" inurl:about. Note that the phone number isn't on the page, the CID isn't there, no reviews, but the check showing it's been verified still is (presumably all the unclaimed photographers still aren't showing at all/redirect to maps).

    I'm not surprised, given the separation from google plus and local businesses I suppose this is inevitable. It's not like anyone but consultants use those pages, but still... changes my workflow again. SABs are getting to be more and more of a pain to work on though, looks like google maps is about it for what's available now if your industry has been hit.

    I looked at dentists, they're still 'normal'. Hotels and restaurants are also showing the new format. Anyone else seeing this? I can't believe I'm the first one to post this, must be brand new. Here I was just saying that Joy and Colan always beat me to the punch!

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  3. #2
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Hey James,

    I saw what you're seeing. Indeed, there's nothing "local" on businesses' plus.google.com pages anymore. Since November, at least you could see reviews and other local info if you visited the page while signed in. No more.

    Another thing I heard from GMB support yesterday, after asking them to remove a GMB page that we marked as closed:

    Since we can only remove pages when the business never existed at the address on the page or is blatantly violating our guidelines, the page is ineligible for removal.

    (Sure as rain, they did not remove the page.)

    Pretty sure that's a new policy, but it's possible I missed something. Has anyone else got that?

  4. #3
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Isn't it just the new G+ they introduced awhile back? They gave the option to use classic G+, where profiles still showed reviews. Just yesterday (I think?) they automatically turned mine into the new G+ again, still gave the option to go back to classic, but this time noted that it was going away soon anyway.

  5. #4
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    I see a phone number and address on that GMB page, James. I G+ classic it shows 145 reviews on the about page, on the knowledge graph there is also 145 reviews.

    Looks like this is the page connected to the Maps listing.

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  6. #5
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Quote Originally Posted by James Watt View Post
    This is definitely the old profile, it comes up for Powers Photography Studios sitelus.google.com "(503) 478-0997" inurl:about. Note that the phone number isn't on the page, the CID isn't there, no reviews, but the check showing it's been verified still is (presumably all the unclaimed photographers still aren't showing at all/redirect to maps).
    I see phone and address on the about page James. It's way down, but there.

    Quote Originally Posted by Phil Rozek View Post
    Another thing I heard from GMB support yesterday, after asking them to remove a GMB page that we marked as closed:

    Since we can only remove pages when the business never existed at the address on the page or is blatantly violating our guidelines, the page is ineligible for removal.

    (Sure as rain, they did not remove the page.)

    Pretty sure that's a new policy, but it's possible I missed something. Has anyone else got that?
    That's always been the case Phil. It's one of those unwritten rules. Google won't ever delete or let us delete a listing for a viable business, even if it moved. They'll only allow you to close the location, leaving it still visible on maps.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Off topic kinda, but I did have success in getting a local listing nuked from maps...once. Someone had setup a warehouse as a local business.

    I was able to show enough evidence to have the warehouse removed.

  8. #7
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Quote Originally Posted by Linda Buquet View Post
    That's always been the case Phil. It's one of those unwritten rules. Google won't ever delete or let us delete a listing for a viable business, even if it moved. They'll only allow you to close the location, leaving it still visible on maps.
    Yeah, but it was for a dupe at an old address. How is that a "viable business," even in Google's eyes? Also, I seem to recall that you could get a marked-as-closed listing removed for good if you asked all nice-like.

  9. #8
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Quote Originally Posted by Phil Rozek View Post
    Yeah, but it was for a dupe at an old address. How is that a "viable business," even in Google's eyes?
    What I meant was if a viable business like Al's Burgers used to be there, they want a listing for it showing that reality - it WAS there, but that location is now closed or moved. I know, does not totally make sense to us, but I assume they have their reasons.

    But like you, it seems like I heard about them removing a closed listing.
    Maybe it was Joy?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    Quote Originally Posted by Linda Buquet View Post
    What I meant was if a viable business like Al's Burgers used to be there, they want a listing for it showing that reality - it WAS there, but that location is now closed or moved. I know, does not totally make sense to us, but I assume they have their reasons.

    But like you, it seems like I heard about them removing a closed listing.
    Maybe it was Joy?
    That’s the thing. I had gotten them to remove marked-as-closed listings in the past (a la Joy).

    This case was pretty straightforward. 3 offices: A, B, and C. No changes to A and B. The business simply wanted to close down office C.

    I stripped out the landing page URL and phone number, for good measure.

    But I wanted the “closed” page removed for good, because it showed up in the knowledge panel for certain branded search terms. I did not want that. What’s funny is GMB support redirected the old page in a way that the “closed” page stopped showing up in the knowledge panel for those brand-name search terms; the correct page showed up, even though the old page is still around.

    Anyway, I’d say this falls into the “Google trivia” bucket, but some SOP changes seem to be in the works - at least to this recruit.

  11. #10
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    Re: GMB profiles soon to be no longer accessable on plus.google.com?

    I was helping a client who at long last had access to her reviews on GMB. I helped her get her account back since it had been created by someone who no longer worked for her. (By calling Google many, many times, and emailing etc.) But when I went into GMB to show her how to access the reviews, it was in the new format and they were no longer there. I switched back to Classic and she started to respond to her reviews.

    Also there were two GMB listings one verified and one not. You used to be able to delete listings but that functionality seems to be gone. I was worried about marking the unverified one as "permanently closed" in case a client stumbled across it and mistaken assumed the business was closed.

    Anyway it all seems like a confusing mess. No one really accesses the Google My Business except to sign up for the map and local listing, especially with the new format. I hate the new format since it seems pointless and awkward.
    Cathie Dunklee-Donnell
    Ducktoes Computer Services
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