Thanks Thanks:  0
Likes Likes:  0
Page 1 of 4 123 ... LastLast
Results 1 to 10 of 38
  1. #1
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,673
    Thanks (Received)
    12
    Likes (Received)
    18

    Google My Business Phasing Out Phone Support?

    I had a feeling this day was coming. First, the phone option went missing from the GMB dashboard and now the direct link to phone support that many of us had bookmarked no longer works.

    There is a "phone" option under the email section in the GMB dashboard but it has some very obvious disclaimers stating you might not get a call back.

    Curious to see what you guys find using this option. Do you ever get a callback right away?

    I outlined all the current ways to contact GMB here: How do I Contact Google My Business?


  2. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,069
    Thanks (Received)
    44
    Likes (Received)
    50

    Re: Google My Business Phasing Out Phone Support?

    Do you think phase out is where we are heading Joy? Our Google contact made it sound more like they were just trying to get people to go through some online troubleshooting by following the docs, before getting right to the call me option.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,673
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Google My Business Phasing Out Phone Support?

    They used to have a "call" button and now it's hidden under "email" and it has that disclaimer on it saying they might not even call you...so yeah I think they are trying to keep people from calling.


  4. #4
    Member Since
    Jul 2012
    Location
    North Attleboro, MA
    Posts
    1,110
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google My Business Phasing Out Phone Support?

    Yeah, when they start digging a new hole in the Google graveyard (as they did a couple months ago), it's just a matter of time.

    GMB support is still responsive on Twitter (as you know), and on FB when necessary (like if you have problems sending a DM).

    Great post, Joy, BTW.

  5. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,673
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Google My Business Phasing Out Phone Support?

    Wanted to update this thread. Max Minzer pointed out the direct link (https://support.google.com/business/...ess_c2c_l?rd=2) is working again as of today. This isn't the first time I have seen the call button disappear in the dashboard but it is the first time the direct link stopped working too. I guess we will see if Google does it again.


  6. #6
    Member Since
    Nov 2015
    Location
    Phoenix, AZ
    Posts
    50
    Thanks (Received)
    0
    Likes (Received)
    1

    Re: Google My Business Phasing Out Phone Support?

    I always use this one
    https://support.google.com/business/...=en&rd=1#cft=5

    Or call Google on the toll free number I have for GMB support :-) #seriously

  7. #7
    Member Since
    Sep 2016
    Location
    Dubuque Iowa
    Posts
    2
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google My Business Phasing Out Phone Support?

    It looks like they're outsourcing much of their work to India now so the calls are at strange hours. And they only can verify a business if you have photos from across the street of the business you're verifying.

  8. #8
    Member Since
    Nov 2015
    Location
    Phoenix, AZ
    Posts
    50
    Thanks (Received)
    0
    Likes (Received)
    1

    Re: Google My Business Phasing Out Phone Support?

    Hi Scott,
    They have (and still do a majority) of the support in India. Which can be frustrating at times.

    However, verification of a business can take many forms depending on who you speak with, and polite/persistent you are.

    They can take photo's, business licenses, make a call to the owner while you hold and other options. It all depends on who you speak to and their willingness to assist.

  9. #9
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,673
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Google My Business Phasing Out Phone Support?

    I think it's also based on how spammy the industry is or if they can't verify the business being at the address via Street View.


  10. #10
    Member Since
    Sep 2016
    Location
    Dubuque Iowa
    Posts
    2
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google My Business Phasing Out Phone Support?

    They don't allow the option of calling the owner or the business. The only thing they allow lately is to have a license or a photo. In fact, I just had a phone call from a representative two hours asking for those things. For one I showed them the Google earth of the location complete with the sign out front of the building and it wasn't enough. It's a shame because it used to be easy to take care of a problem if there was an issue with the mail verification not going through, but now there's not.

Similar Threads

  1. Google Phasing out G+?
    By JoyHawkins in forum Google+
    Replies: 11
    Last Post: 08-27-2015, 05:58 PM
  2. Google+ Local (Places for Business) phone support
    By Susan Walsh in forum Google Local
    Replies: 3
    Last Post: 07-17-2013, 09:31 AM
  3. Replies: 6
    Last Post: 02-17-2013, 08:27 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •