Thanks Thanks:  0
Likes Likes:  0
Results 1 to 9 of 9
  1. #1
    Member Since
    Nov 2012
    Posts
    993
    Thanks (Received)
    7
    Likes (Received)
    10

    G+ Review Counter Being Off

    Has anyone else noticed that the number of reviews being display does not match the actual number of reviews showing? I have noticed it this morning for several listings that I have that they are not matching. G temporary bug?

    I think we've seen this issue before, but don't recall what the problem was.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  2. #2
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,853
    Thanks (Received)
    7
    Likes (Received)
    10

    Re: G+ Review Counter Being Off

    Hey Scott, this often happens when reviews get filtered. It can take some time for Google to update the totals. Is the number being displayed actually higher than the actual number of reviews?

    Do you have any examples we could look at? Looking at the cached version of the page might reveal the answer.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  3. #3
    Member Since
    Sep 2016
    Location
    United Kingdom
    Posts
    2
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: G+ Review Counter Being Off

    I'm seeing the same thing too.

    The most annoying thing is that they're all legitimate customers.

  4. #4
    Member Since
    Nov 2012
    Posts
    993
    Thanks (Received)
    7
    Likes (Received)
    10

    Re: G+ Review Counter Being Off

    Colan - nothing has been filtered. They all show on the live page. Just the number not matching up with the actual reviews.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  5. #5
    Member Since
    Sep 2016
    Location
    United Kingdom
    Posts
    2
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: G+ Review Counter Being Off

    I'm seeing them on the live page too, even in the My Business page. Just the count is wrong.

  6. #6
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,037
    Thanks (Received)
    37
    Likes (Received)
    42

    Re: G+ Review Counter Being Off

    There IS something going on with reviews.

    Here's one of the threads at the GMB forum. https://www.en.advertisercommunity.c...ned/m-p/767047. One user said Google said it was a bug and Joy asked Google for more info.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #7
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,853
    Thanks (Received)
    7
    Likes (Received)
    10

    Re: G+ Review Counter Being Off

    Thanks Linda! I am staring to see examples come into the GMB forum now as well. Let's see what Google says.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  8. #8
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,037
    Thanks (Received)
    37
    Likes (Received)
    42

    Re: G+ Review Counter Being Off

    Here's another thread: Re: number of reviews are different from actual reviews

    Plus see 2 comments from @David M in this thread.

    He said support told him possibly 2 weeks for a fix. Read rest of his reply above.

    We've asked Google, but I don't think we've gotten a direct update yet.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,853
    Thanks (Received)
    7
    Likes (Received)
    10

    Re: G+ Review Counter Being Off

    It looks like this is a known issue, but no timeline for a fix as of yet.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

Similar Threads

  1. Replies: 8
    Last Post: 04-02-2014, 07:15 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •