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  1. #1
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    Thumbs up Dealing with "Unofficial" Facebook Business Pages

    Some time in the last year, I lost the ability to merge/remove those pesky "unofficial" business pages on Facebook with verified ones for my client businesses.

    I am not sure if this is an issue at my account level, but I have seen reports of others experiencing the same problems: https://www.facebook.com/business/he...05724475&rdrhc

    I went ahead and created a GIF of what I am seeing when I attempt to go through the recommended removal process from Facebook: http://giphy.com/gifs/wQ9DqFaD4CSZO

    The button simply doesn't work. Very frustrating.

    Official Verified Page: https://www.facebook.com/NebraskaSpineandPainCenter/

    Duplicate Page: https://www.facebook.com/pages/Donov...05307679508998

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  3. #2
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    Re: Dealing with "Unofficial" Facebook Business Pages

    FB doesn't do anything about it.

    It doesn't matter if you try and merge it with a page that you own that is the same business, or report it in another way. FB doesn't do anything.

    I've reporte dozens over the past year and I've never had even 1 merged or deleted.

  4. #3
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    Re: Dealing with "Unofficial" Facebook Business Pages

    Glad to hear I am not the only one. I have looked high and low for an answer. FB has several black holes for business owners which is frustrating because I think they are the ones that pay the bills.

  5. #4
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    Re: Dealing with "Unofficial" Facebook Business Pages

    I was contacted yesterday by what felt like a human being from Facebook Support. I used the "Get Started" button at the bottom of this page: https://www.facebook.com/help/282489...popular_topics

    The conversation was stored in my support inbox...Here is the reply I got...

    Hi,


    Thank you very much for the response.


    I have submitted your merge request on your behalf. As soon as I have any updates, I will notify you immediately.


    Thanks for your patience!


    Best,


    Peyton H.
    Facebook Support

    I will let you guys know what I hear.

    After speaking with Moz about this issue, I've come to the conclusion that their tool can't even tell the difference between these different types of pages...So I am left with some listings that use the data from the "unofficial" pages as the "managed" listing, and then pick up verified pages as duplicates.

    For the longest time, the Moz site stated that all you needed to get started was to be "verified" on Google or Facebook. If they are using these "unofficial" business pages, they are starting with an unmanaged and inconsistent data source. Facebook even has a verification process for businesses, but it's clear that is not even a consideration for Moz Local yet.

  6. #5
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    Re: Dealing with "Unofficial" Facebook Business Pages

    I checked with our social team and they said you should actually be able to get these merged in about 5 minutes. While logged into the account that you use as an admin on the verified page, go to the unverified page and click the "Is this Your Business" button.

    That should lead you to a page that asks you if you want to merge it with an existing page and you select that you do.

    Let me know if that works.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  7. #6
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    Re: Dealing with "Unofficial" Facebook Business Pages

    Quote Originally Posted by JoyHawkins View Post
    I checked with our social team and they said you should actually be able to get these merged in about 5 minutes. While logged into the account that you use as an admin on the verified page, go to the unverified page and click the "Is this Your Business" button.

    That should lead you to a page that asks you if you want to merge it with an existing page and you select that you do.

    Let me know if that works.
    This is the process I had been using up until about 7 months ago.


    I went ahead and created a GIF of what I am seeing when I click "Is This Your Business" on Facebook. This window pops up but I am unable to select the first radio button which should allow me to merge the "unofficial" page with a verified page I manage: Animated GIF - Find & Share on GIPHY (sorry if blurry)


    The button doesn't work. Very frustrating.

  8. #7
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    Re: Dealing with "Unofficial" Facebook Business Pages

    We recently opened a help ticket with Facebook on it because apparently it's happening to us too. My thought is that it's a bug but our social team told me they'd let me know when they hear back so I'll post the response here.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  9. #8
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    Re: Dealing with "Unofficial" Facebook Business Pages

    Updtate: The inability to merge pages using this button is a known bug. If you have a Facebook ads account, you can reach out to them to assist you in merging the pages in the meantime. This link only works if you use Facebook ads:

    https://www.facebook.com/business/su...22313114601355

    Facebook Support will merge/delete the page on your behalf once you contact them. However, when they say they have completed this process, I recommend double checking and ensure the pages are merged, there have been occasions when they haven’t been merged.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  10. #9
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    Re: Dealing with "Unofficial" Facebook Business Pages

    We just claim them and then delete them. This should work unless you need likes/reviews to carry over. But typically on these pages neither of those issues exist.

    Have you tried this?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  11. #10
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    Re: Dealing with "Unofficial" Facebook Business Pages

    This thread prompted me to write this post about dealing with these pages on Facebook: The Official Guide to Unofficial Pages on Facebook | Corporate Three Design 402-398-3333

  12. Thanks JoyHawkins, Tim Sweeney, Garrett Sussman thanked this post

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