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  1. #1
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    GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Here we go again. I have literally thousands of “resolve updates” in all my GMB accounts. They all seem to invariably be adding “wheelchair accessible” in the “amenities” area (though many are adding locations as “closed” on FRI which is inaccurate in ALL cases!). Is there any way we can run this up the ladder and find out what is going on at Google and clear all these updates? I cannot possibly go through each page and except the update for each without getting carpal tunnel syndrome. Thanks in advance for the input!

  2. #2
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Here is a screenshot of the "update".
    Attached Images Attached Images

  3. #3
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    I've got it too on everyone of our locations. This time they're asking me for verification of wheelchair accessible entrance, some limited merchandise categories and accepted payment types.

    Would it be better served to not say "resolve updates" for every issue they want to bring up. If they want me to add more information then have the message say "provide additional information."

    I also received no notification that updates needed to be resolved.

    I think I need a hug.

  4. #4
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Thanx Caleb. Glad to hear but sorry you're suffering as well. I hope this is a "bug" that G will fix (as they have done with previous "like" issues) and I will login and these will all be "gone". I would like some feedback to that effect though.....

  5. #5
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    And in the payments I would mark: credit, debit, checks, and cash-only. Wait... "cash-only"?

    Name:  cash-only.png
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  6. #6
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Caleb,

    I am thinking you should take no action on any pages in any of your accounts. It seems to me that this is a back-end problem at Google that they will in turn resolve with you/me needing to take no action. So I’m sitting tight right now and waiting to hear from Linda.....

  7. #7
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Sorry guys, just caught this.

    Wise to sit tight and I'll talk to Google now.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #8
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    OK, just reported to Google and am going to bring it up to the Pros group to see if anyone else has the issue. Lots of those guys have big accounts they can look at.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #9
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    are you able to just select all, then choose "reject updates" and reject all the updates?

  10. #10
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    Re: GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"

    Report of same thing at Pro Community: Locations Bug?

    Hey Chad. Great advice. I don't have a locations account so can't see where/how to do that. Seems if it was obvious, the guys above would have tried it.

    James, Caleb & Chad - pretend you are a lower tech business owner and don't know much about GMBL. Would it be obvious to you that what Chad suggested you should do? Is it obvious/easy to find out how?

    So often in Google solutions are obvious to the engineers, but not so much to SMBs.
    Let me know if the messaging/nav is adequate and if this works so I can give more feedback to Google.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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