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  1. #1
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    Strange things happening with review responses around the world

    Hello again everyone

    In my normal monthly checks for my clients GMB profiles, since last Wednesday I have started to see the HTML elements including
    in the review responses generated by the business owners within the GMB dashboard

    This is affecting all my clients and not isolated to one account so it affects many different brands which makes me think it is a google technical issue

    Line breaks keep appearing when you click through to the reviews within the knowledge graph see the two examples below and it seems to affect every google review response going back years

    Here is one of our hotels in Paris
    Name:  Issue with reviews paris.JPG
Views: 334
Size:  112.8 KB
    Here is another review response from one of our hotels in Germany

    Name:  Issue with reviews germany.jpg
Views: 818
Size:  70.8 KB


    If anyone could help with this it would be very much appreciated as I have already tried phoning GMB support about it and got nowhere is there anyone I could escalate it to?

    It just a bit disheartening when I have spent time optimising and removing duplicates and then I require the clients input to respond to reviews and then they see this

    Thanks in advance

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  3. #2
    Member Since
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    Re: Strange things happening with review responses around the world

    To be clear you're responding to reviews directly from the GMB dashboard, and not a third party application/software right? Just trying to understand what your process is. I haven't seen this yet, so maybe the process has been different.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
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  4. #3
    Member Since
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    Re: Strange things happening with review responses around the world

    I'm sure it's a bug but I will bring it up to Google and make sure they are aware

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  5. #4
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    Re: Strange things happening with review responses around the world

    I just spot checked a few of mine and am seeing the same thing.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  6. #5
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    Re: Strange things happening with review responses around the world

    Hi Everyone

    Thanks for the quick replies

    Eric - Yes this is directly from the dashboard as I give management access to staff members at each hotel and go from there. No third party tools are used for any of my clients

  7. #6
    Member Since
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    Re: Strange things happening with review responses around the world

    Thanks Chaddow for reporting.

    I'm confirming that Joy did escalate this to Google for us and we are waiting for a reply.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Strange things happening with review responses around the world

    I'm seeing it too.

  9. #8
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    Re: Strange things happening with review responses around the world

    Not that it pertains to this, but I've also noticed on a few of my dental clients that I've looked at G seems to be adding a "Dental Care" cat to the listing. If you have dental clients, is anyone else seeing that too?
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  10. #9
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    Re: Strange things happening with review responses around the world

    Google confirmed it's a bug. No estimated date on when it will be fixed but I'll try to post back here if they notify me when it's all good.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  11. #10
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    Re: Strange things happening with review responses around the world

    Hi Joy

    Thanks alot for your help and sharing this update

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