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  1. #1
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    Unhappy G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Recently, one of our employees mentioned that he was needing driving directions to a location and when he tried to search for our business on Google Maps, our business didn't show up. When I did some investigating, our "place" doesn't appear on the map anymore. This is a new change, as in within the last month or so.

    Here is the link to our business on Google Maps: https://goo.gl/maps/h2dX7i5L4zH2

    Google is only showing the city, state and ZIP for our business. I've checked our GMB listing and we're not a SAB, so we should be good there. Our schema markup on our site has us as a Local Business. I'm not sure where else I should be looking.

    The way Google has us now, using Google Maps on my phone, I can't get driving directions to our business without already knowing the address.

    I'm confused as to how this happened. Any help would be appreciated. Thanks!

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  3. #2
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    I just realized I posted this in the wrong forum. I apologize! I've posted it in the Google Maps forum.

  4. #3
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Can you post a screenshot of how it looks inside the dashboard? Is the address missing there as well?

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  5. #4
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Joy, the address does appear both on the dashboard and when you click Edit.

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    It does not appear on the Google+ page or on the company's Knowledge Graph.

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  6. #5
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    The screenshot doesn't show this but can you show the section that shows where you normally hide the address so that when I show this to Google they can see you didn't select that option?

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  7. #6
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Sure! I'm sorry I didn't realize that's what you wanted the first time.

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  8. #7
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Perfect! I'll ask and see what they say.

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  9. #8
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Hey Tuck,

    Looks like you work from home, is that right? The fact it's a home - not a commercial office with signage, combined with your industry, Google probably hid it assuming you don't see clients there.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Linda, have you seen that happen before? Google hiding it when the owner doesn't? Wouldn't it still update the dashboard in that case to show it as an SAB? I am asking Marissa if it's a bug.

    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  11. #10
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    Re: G Maps No Longer Showing Full Address or Offering Driving Directions for Business

    Quote Originally Posted by JoyHawkins View Post
    Linda, have you seen that happen before? Google hiding it when the owner doesn't?
    I believe I've seen reports in the past.

    Quote Originally Posted by JoyHawkins View Post
    Wouldn't it still update the dashboard in that case to show it as an SAB?
    I would think if someone at G took it off maps, they would do it by changing to SAB. Hopefully it's a bug, but we know how Google can be with home businesses. Thanks for checking with Google. Keep us posted.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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