User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 10 of 10
  1. #1
    Member Since
    Dec 2015
    Location
    Falmouth, UK
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Cool Notifications for new reviews (GMB business account)

    Hi all - hope you're all good!

    My client has noticed that notifications of new reviews are not going through to her Gmail account (she is the primary owner). I have asked on the GMB forum (link below) whether this is a bug and it would appear that no business account users receive reviews.

    https://www.en.advertisercommunity.c...s/m-p/1142185#

    I find this particularly confusing as Google encourage you to respond to reviews, and there is a checkbox in the GMB settings to turn on and off review notifications.

    Name:  gmb1.png
Views: 91
Size:  10.5 KB

    I guess what I'm asking is, how do you guys monitor new reviews coming in across multiple locations (my client has 34)?

    Many thanks,

    Jon.

  2. #2
    Member Since
    Feb 2013
    Location
    Louisville, KY
    Posts
    8
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    We've been using BrightLocal to monitor reviews for the past few months. So far, so good. You can also send reports to clients automatically.

  3. #3
    Member Since
    Oct 2013
    Location
    Portland, OR
    Posts
    771
    Thanks (Received)
    2
    Likes (Received)
    5
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    I also use Brightlocal, and would recommend it. Google also doesn't notify owners when a business profile changes photos or information due to user feedback, Brightlocal keeps you in the loop with that as well. It's well worth the investment. When you count in the rank and citation tracking, they're one of my can't-do-without local SEO tools.

  4. #4
    Member Since
    Sep 2014
    Location
    San Marcos, CA
    Posts
    538
    Thanks (Received)
    21
    Likes (Received)
    33
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    I agree with James about BrightLocal. It's a great reporting tool and utility set and I use it all the time.

    I will also add though that I use Grade.us for review nurturing and it also reports new reviews very reliably.

  5. #5
    Member Since
    Jul 2013
    Location
    Melbourne Australia
    Posts
    428
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    Primary owners do not get review notifications if the listing has been verified via bulk.

    Often that's done in business accounts, but not necessarily.

  6. #6
    Member Since
    Dec 2015
    Location
    Falmouth, UK
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    Thanks all, I have now configured Brightlocal Google Local Wizard for all locations.

    Thank you for all your input.

  7. #7
    Member Since
    Jul 2013
    Location
    Melbourne Australia
    Posts
    428
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    I'm not so sure the statement I made a few days ago is correct today.

    Last night I received two review notifications on listings where I am not the primary owner. Checking with Google to see if this was a goof or an intended and unannounced roll out.

  8. #8
    Member Since
    Dec 2015
    Location
    Falmouth, UK
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    Hi all,

    About a week ago I started receiving notifications of new reviews from Google - anyone else?

    Many thanks,

    Jon.

  9. #9
    Member Since
    Jul 2013
    Location
    Melbourne Australia
    Posts
    428
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    Hi Jon

    Yes, this feature was quietly rolled out the 2nd or 3rd week in June.

    Review notices are sent to any user on the account that has review notifications turned on.

    If you don't want them, go into the dashboard settings, and untick the box that says Review Notices.
    If you don't want review notices, you also might not want customer photo notices. But that, of course, is up to you.

  10. #10
    Member Since
    Dec 2015
    Location
    Falmouth, UK
    Posts
    17
    Thanks (Received)
    0
    Likes (Received)
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Notifications for new reviews (GMB business account)

    Thanks very much for all your help on this Margaret - my client will be happy!

Similar Threads

  1. BREAKING! Google My Business Update: Review Notifications and Lots More
    By Linda Buquet in forum Google Local IMPORTANT
    Replies: 17
    Last Post: 10-30-2014, 03:30 PM
  2. Replies: 1
    Last Post: 01-22-2014, 04:00 PM
  3. Getting Reviews: What Sites Don't Require an Account?
    By Tyson Downs in forum Local Reviews
    Replies: 3
    Last Post: 01-09-2014, 11:47 AM
  4. New Account or New Business?
    By raylaminac in forum Local Search
    Replies: 1
    Last Post: 12-13-2013, 01:29 PM
  5. client G + account signed up incorrectly under my own account
    By Marc in forum Help & Support for Google Local
    Replies: 3
    Last Post: 08-09-2012, 01:12 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •