User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 6 of 6
  1. #1
    Member Since
    Nov 2014
    Location
    Winston-Salem, NC
    Posts
    31
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Angry Google Not Showing Our Address in Knowledge Graph

    A few months ago while doing an experiment on voice command driving directions, we discovered that Google stopped showing our address in the Knowledge Graph. Google is now only showing our city and state. We have spoken to Google Local reps on the phone multiple times and they told us that given the photos on our Google MyBusiness listing and our street view photos (which are 9 years old), they assumed we were a home based business - which we are not.

    During the initial conversation, they suggested that we add updated photos and have a Google Certified 360 photographer come and take photos, which we did. Those photos have been uploaded and still, our address doesn't show.

    I spoke to someone at Google this week and all that they could tell us was that it was a technical issue that they were working on. Does anyone here have any tips or advice? Has anyone here gone through a similar situation? Thanks!

    Website
    Google Maps
    Brand + location search on Google

  2. #2
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,716
    Thanks (Received)
    98
    Likes (Received)
    103
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Re: Google Not Showing Our Address in Knowledge Graph

    I've never heard of Google hiding the address unless the Google My Business dashboard has it hidden. Do you have the box checked stating your customers come to your location?
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  3. #3
    Member Since
    Oct 2012
    Location
    Pittsburgh, PA
    Posts
    937
    Thanks (Received)
    22
    Likes (Received)
    46
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Google Not Showing Our Address in Knowledge Graph

    That is the way it should be. I checked your website and your address looks like it is a home address. Google will not show the address when you've selected a service area and hidden the address from showing on the maps (per the guidelines).

    This one is tough because it looks like you're technically in a residential neighborhood. How is the land zoned? This is kind of a big deal because if it's zoned for residential, and you actually live at this house... then its a home address regardless if you made that your business location as well.

    This is a very odd situation. I feel like allowing this on the maps could open the door for anyone to do this with their house and call it their business location. Any data sources other than citations you've built all reference this as a single family home.

    Technically, I think Google will consider this a home address. That being the case, you will need to hide the address from the maps.

    I'm not sure what else to do about this.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
    Follow me on Twitter
    Want to talk? Book time with me here

  4. #4
    Member Since
    Nov 2014
    Location
    Winston-Salem, NC
    Posts
    31
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Google Not Showing Our Address in Knowledge Graph

    @Joy - As you can see in the image below, the we are not setup to hide our address.

    Name:  GMB Address SS 062617.jpg
Views: 63
Size:  75.6 KB

    @Eric - Our address has always showed in the Knowledge Graph until about 4 months ago. We have confirmed with the town that our address is zoned for light industrial. Additionally, there is another business, Allied Tool and Machine Co. Inc, located down the street at 115 Corum Street.

    We have done everything that anyone that I can speak to at Google has asked us to do (updating our signage making it more visible from the road, having a Google-verified photographer come and take new 360 photos of the exterior of the business). If they think we're a home-based business, why don't they just tell us? Why instead tell us that it's a "technical issue" - an issue that they haven't been able to fix for four months?

  5. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,716
    Thanks (Received)
    98
    Likes (Received)
    103
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Re: Google Not Showing Our Address in Knowledge Graph

    I'm seeing your address in the knowledge panel. Did the issue get resolved?
    Name:  ADdress Showing.jpg
Views: 62
Size:  137.6 KB
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  6. #6
    Member Since
    Nov 2014
    Location
    Winston-Salem, NC
    Posts
    31
    Thanks (Received)
    0
    Likes (Received)
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Google Not Showing Our Address in Knowledge Graph

    @Joy - It appears that it has been fixed. I wish I knew what exactly happened but I won't look a gift horse in the mouth! Thanks for the help!

    BTW, I grew up in Lynchburg, VA about 10 minutes from Liberty University. I have a lot of friends who went there It really IS a small world!

Similar Threads

  1. Local Knowledge Graph Finally Showing Social Icons
    By JoyHawkins in forum Google Local
    Replies: 8
    Last Post: 07-29-2016, 06:09 PM
  2. knowledge graph showing wrong business
    By dlredd in forum Local Search
    Replies: 9
    Last Post: 09-21-2015, 07:42 AM
  3. Replies: 1
    Last Post: 01-16-2015, 11:48 AM
  4. Replies: 6
    Last Post: 04-16-2014, 09:17 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •