Local Marketing Summit banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 7 of 7
  1. #1
    Member Since
    Dec 2015
    Location
    United Kingdom
    Posts
    6
    Thanks (Received)
    0
    Likes (Received)
    0

    Factual Listing not being updated or removed.

    Hi!

    There are 3 listings on Factual for a client I represent. 2 of which are old and need removing (the business renamed), 1 of which needs the website URL updating and a floor number adding.

    I've submitted the add/update form several times over the last few months and nothing has changed. Does anybody have any advice on how to get the updates and removals pushed through?

    I've set the client up on Moz Local today.

    Thanks!

  2. GradeUs in thread
  3. #2
    Member Since
    Oct 2017
    Location
    Colorado Springs
    Posts
    12
    Thanks (Received)
    1
    Likes (Received)
    3

    Re: Factual Listing not being updated or removed.

    Moz local is pretty solid. My agency uses Whitespark. They are a little more affective in my opinion. It sounds like its just a matter of time.

  4. #3
    Member Since
    Aug 2012
    Location
    Edmonton, AB, Canada
    Posts
    268
    Thanks (Received)
    0
    Likes (Received)
    3

    Re: Factual Listing not being updated or removed.

    Unfortunately, you're not going to have any luck getting your updates through with ANY service. We've found that most updates take 6 months to a year to go through, if they go through at all. I've heard the same complaints from companies that are on Factual's list of trusted data providers. Factual just doesn't seem to care about or respond to update requests whether they are through the website or the API.
    Darren Shaw | Whitespark Founder
    http://www.whitespark.ca | @DarrenShaw_ | Google+

  5. #4
    Member Since
    Dec 2015
    Location
    United Kingdom
    Posts
    6
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Factual Listing not being updated or removed.

    Thank you both for your responses!

  6. #5
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,135
    Thanks (Received)
    24
    Likes (Received)
    31

    Re: Factual Listing not being updated or removed.

    Quote Originally Posted by whitespark View Post
    Unfortunately, you're not going to have any luck getting your updates through with ANY service. We've found that most updates take 6 months to a year to go through, if they go through at all. I've heard the same complaints from companies that are on Factual's list of trusted data providers. Factual just doesn't seem to care about or respond to update requests whether they are through the website or the API.
    Hey Darren,

    Thanks for the info. Is this true for Moz Local as well?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  7. #6
    Member Since
    Aug 2012
    Location
    Edmonton, AB, Canada
    Posts
    268
    Thanks (Received)
    0
    Likes (Received)
    3

    Re: Factual Listing not being updated or removed.

    As far as I know, Moz Local doesn't have any better success with this than anyone else. I'm not certain of this, though.
    Darren Shaw | Whitespark Founder
    http://www.whitespark.ca | @DarrenShaw_ | Google+

  8. #7
    Member Since
    Jul 2012
    Location
    California
    Posts
    479
    Thanks (Received)
    0
    Likes (Received)
    2

    Re: Factual Listing not being updated or removed.

    Good Morning, Everybody!
    Miriam from Moz here. I can confirm what Darren has experienced. Factual is a few months behind in its data processing. Too bad, but they are working on it. Things like this happen from time-to-time, so we all learn to be patient
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

Similar Threads

  1. Replies: 8
    Last Post: 09-18-2017, 05:54 AM
  2. Local Listing Removed
    By OmegaMan in forum Help & Support for Google Local
    Replies: 10
    Last Post: 01-08-2015, 04:25 PM
  3. Replies: 2
    Last Post: 11-21-2013, 04:01 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new